Point of Sale
Guides to using our Quick Service (QS), Full Service (FS) & Event Catering (EC) POS products
Approved Offline/Syncing Orders
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Sync Approved Offline Credit Card Orders in Shift4 Venue
Description: Learn to manage credit card order sync in Shift4 Venue, including how to identify order states, use Stor...
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Admin Panel (Advanced)
To watch more how-to videos, visit our video section.To watch more how-to videos, visit our video section.To watch mo...
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Create an Approved Offline Orders Alert in Shift4 Venue
What is an Approved Offline Orders Alert?An Approved Offline Orders Alert is a configurable email notification create...
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Understand the Submitted and Submission Failed Order States in Shift4 Venue
Description: This article explains what the Submitted and Submission Failed order states indicate in Shift4 Venue, an...
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Sync a Device After Running in Offline Only Mode in Shift4 Venue
What Is Causing This Issue?When a Shift4 Venue device is used in Offline Only mode during an event, orders are stored...
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Identify Approved Offline Orders in Shift4 Venue
Warning: All information enclosed in brackets should be removed or replaced with the content being described.What Is ...
Configurations Guides
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Shift4 Venue QS/Tabs Item Price Adjustment
QS POS v2.49+Manager-restricted price adjustments are now supported on Concessions POS for item in the cart or an ope...
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Shift4 Venue QS/Tabs Receipt Auto-Printing
QS POS v2.49+Shift4 Venue POS will now enable operators to configure the POS to auto-print receipts for each transact...
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Shift4 Venue | Stand Dog Access Guide
📖 Overview This guide explains how to access the Stand Dog browser through the Shift4 Venue App. Stand Dog is used wi...
Quick Service (QS) POS
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Manage Offline Orders and Transactions in Shift4 Venue
Description: The Shift4 Venue Quick Service (QS) POS can take orders and process payments even when it is offline. Th...
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Shift4 Venue POS: Atrium Campus Card Tender
Supported on POS version 2.64.5 / APK version 3.3.0 and higher, this feature allow a Campus Card tender integrated wi...
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Shift4 Venue: POS Penny Rounding
To account for the nationwide penny shortage, penny rounding is now supported and can be enabled for any venue or rev...
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Shift4 Venue: Switching POS Devices Between Venues
Switching devices between venues and orgs within the same ecosystem on the same APK build is now supported on POS Sum...
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Shift4 Venue: POS Summit
About Summit Summit is a feature that supports a single POS APK build for each Shift4 Venue ecosystem, instead of a b...
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Shift4 Venue POS: Transfer Tabs Between Attendants
Available in POS version 2.57 and higher, this feature allows tabs to be transferred from one attendant to another.Ma...
Operating the QS POS
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Shift4 Venue: POS Barcode Scanning
Supported in POS version 2.59 and higher, this feature allows attendants to scan item barcodes with POS USB Zebra sca...
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Exit the Shift4 Venue App in Shift4 Venue
Summary: Use the Debug Modal to quickly access Android settings or restart the Shift4 Venue App without rebooting the...
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Set Up the POS Device in Shift4 Venue
Summary: Follow these steps to register a new POS (point of sale) device and complete setup in Shift4 Venue. This inc...
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Place an Order in Shift4 Venue
Description: Learn how to place an order in Shift4 Venue, including how to select item modifiers, apply discounts, an...
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Quick Service Terminal Summary Report
Quick Service Terminal Summary Report Sales report for a specific device for the current business day (beginning at 3...
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Navigate the Card Payment Flow in Shift4 Venue
Description: Learn to navigate the updated card payment flow in Quick Service POS version 2.0.0-qs and higher, includ...
Setting Up the FS POS
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Create PINS for Full Service and Quick Service POS in Suites Manager
Summary: Use this guide to add a new team member or update an existing PIN in Suites Manager. PINs allow employees to...
Operating the FS POS
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How to Split Checks in Suites POS
How to Split Checks in Suites POS This article will walk through each step of completing orders with a split te...
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Apply, Modify and Close Tenders in Shift4 Venue
Description: Learn to apply, modify, and close tenders on an order in Shift4 Venue, including split payments and view...
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Use Modifiers on Quick Service POS in Shift4 Venue
Description: This article explains how to apply and manage modifiers when ordering items in QuickService POS. Modifie...
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Understanding the FS Home Page
Full Service POS Homepage Step 1: To access the POS, login with the PIN you were provided. Step 2: This is the la...
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Navigating Receipts FS
Navigating Receipts Step 1: On the Orders page select Details next to the order you wish to print a receipt fo...
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Closing a Tab (FS)
Step 1: When a guest is ready to close their tab, the first thing you should do is tap the Sync Orders button in t...
POS Discounts
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Applying Discounts on POS for Quick Serve
To watch more how-to videos, visit our video section.ConfigurationOnce a discount has been configured in Canopy, it c...
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Apply a Manual Discount in Shift4 Venue
Description: Learn to manually apply discounts to an order in Shift4 Venue using the Quick Service or Full Service po...
Suites POS Operator Guides
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Modify Order Settings in Shift4 Venue
Description: Learn to modify order settings in Shift4 Venue, including how to adjust discounts, taxes, and service ch...
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How To Split Orders by $
How to Split Orders (By Item or $ Amount) Step 1: Click on “Details” for the order you wish to split. In the follow...
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Adding Customers to Suites
Adding Customers to Suites This guide will provide the steps necessary to add a customer to a suite who doesn’t have ...
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How To Locate Menu Items
How to Locate Menu Items Option 1: Once in the desired menu, the user can select the different categories at the to...
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Add and Adjust a Modifier (Levy Only) in Shift4 Venue
Description: Learn to add and adjust modifiers when building an order in Shift4 Venue, including how to use the Speci...
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Email Receipts with Shift4 Venue
Description: Learn how to add email recipients to a receipt, and what information is included in the email.Adding Ema...
Suites Manager App Guides
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Locking/Unlocking Events
Locking/Unlocking Events This guide will teach you how and when to Lock and Unlock events. When you LOCK and UN...
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Editing Customer Preferences
Editing Customer Preferences Under Events in Suites Manager APP This guide will provide the necessary steps to take ...
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Show Empty Suites
Show Empty Suites/Previous Events in Suites Manager APP (SMA) After signing into the SMA, you will be brought to th...
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Updating Suites/Customers in Event
Updating Suites/Customers in Event in Suites Manager APP After signing into the SMA (Suites Manager App), you will b...