Point of Sale
Guides to using our Quick Service (QS), Full Service (FS) & Event Catering (EC) POS products
Approved Offline/Syncing Orders
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Approved Offline / Syncing Guide
Description: This article will cover Syncing/Approved Offline, SAF (Store and Forward), and troubleshooting for synci...
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Admin Panel (Advanced)
To watch more how-to videos, visit our video section. To watch more how-to videos, visit our video section. To wat...
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How to create an Approved Offline Orders Alert
What is an Approved Offline Orders Alert? This is a configurable alert via email that is created in DataNow. You can ...
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What is Submitted/Submission Failed?
Description: This article will explain what a Submitted/Submission Failed order state indicates. See full list and ...
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Syncing after running a device in 'Offline Only' Mode
Description: This article will cover how to sync a device after utilizing "Offline Only" mode as well as troubleshoot...
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How do I know if I have orders in the Approved Offline state?
Description: This article will demonstrate how to identify any orders in the Approved Offline state. Log in to Data...
Quick Service (QS) POS
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Quick Service POS Offline Syncing FAQ
WHAT IS AN OFFLINE ORDER / TRANSACTION? The VenueNext Quick Service (QS) POS can accept orders and payment transactio...
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Open Priced Items
Supported in QS POS version 2.47 and higher, this feature allows operators to create items without a price so that a ...
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SkyTab Venue Web POS
Description:This article explains how to access and use the Virtual POS, which is an essential tool for troubleshooti...
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Quick Service Tabs User Guide
Quick Service Tabs VenueNext allows operators to provide superior guest experiences in premium areas with tabs functi...
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Add Modifiers
To watch more how-to videos, visit our video section. Add Modifiers on the POS Description: Learn how to se...
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Offline Syncing Best Practices
OFFLINE SYNCING BEST PRACTICES * The bottom of the article contains a downloadable help guide for cashiers EDUCAT...
Setting Up the QS POS
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Change Menus on the VenueNext POS
To watch more how-to videos, visit our video section. Change Menus Description: Learn how to change menus on the Ven...
Operating the QS POS
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Quick Service Terminal Summary Report
Quick Service Terminal Summary Report Sales report for a specific device for the current business day (beginning at 3...
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Quick Service POS - Updated Card Payment Flow
With Version 2.0.0-qs and higher of the Quick Service POS, there is an updated card payment flow. Instead of the gues...
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How to Get a Device Out of Kiosk Mode
If your device is in Kiosk Mode, below are the steps to get it back in to POS mode OR switch/add menus. Step 1: Sel...
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How to Troubleshoot Quick Service POS - PAX
How To Troubleshoot POS: I ONLY SEE A QR CODE-- What Should I Do? If you are seeing a QR code on your device screen...
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Refund an Order
To watch more how-to videos, visit our Refund an Order on the POS Description: Learn how to perform a refund on...
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How To Search for Menu Items
How To Search for Menu Items This tutorial will teach you how to locate specific menu items within Canopy How To Ad...
Setting Up the FS POS
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Creating PINS for Full Service and Quick Service POS in Suites Manager
Creating Service PINS for Full/Quick Service POS This tutorial will explain how to create a new Server and update a...
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How to Switch Menu Configurations for Full Service POS
How to Switch Menu Configurations for Full Service POS This article will walk you through the process of switching ...
Operating the FS POS
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How to Split Checks in Suites POS
How to Split Checks in Suites POS This article will walk through each step of completing orders with a split te...
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Applying Multiple Tenders to a Tab
One or more tenders can be applied to an open tab at any time. Once the balance due has reached zero, the order can b...
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Understanding Modifiers
Understanding Modifiers The following article will assist users in understanding how to use modifiers on our QuickS...
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Understanding the FS Home Page
Full Service POS Homepage Step 1: To access the POS, login with the PIN you were provided. Step 2: This is the la...
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Navigating Receipts FS
Navigating Receipts Step 1: On the Orders page select Details next to the order you wish to print a receipt fo...
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Closing a Tab (FS)
Step 1: When a guest is ready to close their tab, the first thing you should do is tap the Sync Orders button in t...
POS Discounts
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Applying Discounts on POS for Quick Serve
To watch more how-to videos, visit our video section. Configuration Once a discount has been configured in Canopy, i...
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Manually Applying One or More Discounts to a POS Order (QS & FS)
Configuration Once a discount has been configured in Canopy, it can be manually applied to an order on the POS. A d...
Suites POS Operator Guides
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Modify Order Settings
Modify Order Settings Follow these steps to adjust entitlements on an order in an open order in a Tab state, as wel...
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How To Split Orders by $
How to Split Orders (By Item or $ Amount) Step 1: Click on “Details” for the order you wish to split. In the follow...
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Adding Customers to Suites
Adding Customers to Suites This guide will provide the steps necessary to add a customer to a suite who doesn’t have ...
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How To Locate Menu Items
How to Locate Menu Items Option 1: Once in the desired menu, the user can select the different categories at the to...
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How to Add & Adjust a Modifier (Levy Only)
How to Add and Adjust a Modifier When adding items to an order, the user will have additional options to send a...
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Navigating Receipts
Navigating Receipts Below is an example of a receipt. You can add an email address or multiple email addresses in ...
Suites Manager App Guides
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Locking/Unlocking Events
Locking/Unlocking Events This guide will teach you how and when to Lock and Unlock events. When you LOCK and UN...
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Editing Customer Preferences
Editing Customer Preferences Under Events in Suites Manager APP This guide will provide the necessary steps to take ...
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Show Empty Suites
Show Empty Suites/Previous Events in Suites Manager APP (SMA) After signing into the SMA, you will be brought to th...
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Updating Suites/Customers in Event
Updating Suites/Customers in Event in Suites Manager APP After signing into the SMA (Suites Manager App), you will b...