Point of Sale

Guides to using our Quick Service (QS), Full Service (FS) & Event Catering (EC) POS products

Approved Offline/Syncing Orders

  • Approved Offline / Syncing Guide Promoted article

    Description: This article will cover Syncing/Approved Offline, SAF (Store and Forward), and troubleshooting for synci...

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  • How to create an Approved Offline Orders Alert

    What is an Approved Offline Orders Alert? This is a configurable alert via email that is created in DataNow. You can ...

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  • Syncing Troubleshooting

    If the device is stuck syncing and the unsynced counts are not changing, please attempt to force stop the VN App. (On...

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  • What is Submitted/Submission Failed?

    Description: This article will explain what a Submitted/Submission Failed order state indicates.   See full list and ...

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  • Syncing after running a device in 'Offline Only' Mode

    Description: This article will cover how to sync a device after utilizing "Offline Only" mode as well as troubleshoot...

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  • How do I know if I have orders in the Approved Offline state?

    Description: This article will demonstrate how to identify any orders in the Approved Offline state. Log in to Data...

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See all 7 articles

Configurations Guides

  • Installing Scanners for Mobile Wallet

    Description: This article will cover how to turn on scanners for mobile wallets.   Loaded Tickets Installation The lo...

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  • Setting Up Printers

    Setting Up and Removing Printers This guide will provide the steps necessary in adding and removing printers for the ...

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  • Registering your Device in the Registered Hardware Section

    Registering your Device in the Registered Hardware Section Once a device has been set up under Configurations, follow...

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  • Setting Up Payment Configurations

    Setting Up Configurations In setting up any new devices, the Configuration for a device must be created first (before...

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Quick Service (QS) POS

  • Quick Service POS Offline Syncing FAQ Promoted article

    WHAT IS AN OFFLINE ORDER / TRANSACTION? The VenueNext Quick Service (QS) POS can accept orders and payment transactio...

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  • Offline Syncing Best Practices

    OFFLINE SYNCING BEST PRACTICES * The bottom of the article contains a downloadable help guide for cashiers   EDUCAT...

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  • FAQs: PAX QS POS Sept/Oct 2023 Updates

    This FAQ document covers offline transaction syncing enhancements and order state updates released in QS POS version ...

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  • POS & Kiosk Card Transaction Order States

    POS & Kiosk Card Transaction Order States Behavior Order State Payment State About Next Steps When ...

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  • Quick Service Split Pay

    Add items to your cart and tap “Split” Tap Proceed Select how to split - Evenly, Percent, or Customer > Tap ...

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Setting Up the QS POS

  • How to Change Menus

    How to Change Menus   Step 1: If you would like to change the menu or revenue center on a particular point off sale d...

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Operating the QS POS

  • Quick Service Terminal Summary Report

    Quick Service Terminal Summary Report Sales report for a specific device for the current business day (beginning at 3...

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  • Quick Service POS - Updated Card Payment Flow

    With Version 2.0.0-qs and higher of the Quick Service POS, there is an updated card payment flow. Instead of the gues...

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  • How to Get a Device Out of Kiosk Mode

    If your device is in Kiosk Mode, below are the steps to get it back in to POS mode OR switch/add menus.   Step 1: Sel...

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  • How to Troubleshoot Quick Service POS - PAX

    How To Troubleshoot POS:   I ONLY SEE A QR CODE-- What Should I Do? If you are seeing a QR code on your device screen...

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  • Refund an Order

    To watch more how-to videos, visit our      Refund an Order on the POS Description: Learn how to perform a refund on...

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  • How To Search for Menu Items

    How To Search for Menu Items This tutorial will teach you how to locate specific menu items within Canopy   How To Ad...

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See all 11 articles

Full Service (FS) POS

Setting Up the FS POS

  • Creating PINS for Full Service and Quick Service POS in Suites Manager

    Creating Service PINS for Full/Quick Service POS   This tutorial will explain how to create a new Server and update a...

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  • Editing Pins

    Editing an Existing Attendant   How to update a team member profile/change a pin   Step 1: Select and select Staff S...

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  • How to Switch Menu Configurations for Full Service POS

    How to Switch Menu Configurations for Full Service POS   This article will walk you through the process of switching ...

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Operating the FS POS

  • How to Split Checks in Suites POS

      How to Split Checks in Suites POS   This article will walk through each step of completing orders with a split te...

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  • Applying Multiple Tenders to a Tab

    One or more tenders can be applied to an open tab at any time. Once the balance due has reached zero, the order can b...

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  • Understanding Modifiers

    Understanding Modifiers   The following article will assist users in understanding how to use modifiers on our QuickS...

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  • Understanding the FS Home Page

    Full Service POS Homepage   Step 1: To access the POS, login with the PIN you were provided. Step 2: This is the la...

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  • Navigating Receipts FS

      Navigating Receipts   Step 1: On the Orders page select Details next to the order you wish to print a receipt fo...

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  • How to Place an Order

    How to Place and Order   Step 1: Select the Menu you wish to order from.   Step 2: Select the + symbol for the items...

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See all 7 articles

POS Discounts

  • Manually Applying One or More Discounts to a POS Order (QS & FS)

      Configuration Once a discount has been configured in Canopy, it can be manually applied to an order on the POS. A d...

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Suites POS Operator Guides

  • Modify Order Settings

    Modify Order Settings   Follow these steps to adjust entitlements on an order in an open order in a Tab state, as wel...

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  • How To Split Orders by $

    How to Split Orders (By Item or $ Amount)   Step 1: Click on “Details” for the order you wish to split. In the follow...

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  • Adding Customers to Suites

    Adding Customers to Suites This guide will provide the steps necessary to add a customer to a suite who doesn’t have ...

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  • How To Locate Menu Items

    How to Locate Menu Items   Option 1: Once in the desired menu, the user can select the different categories at the to...

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  • How to Add & Adjust a Modifier

      How to Add and Adjust a Modifier   When adding items to an order, the user will have additional options to send a...

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  • Navigating Receipts

    Navigating Receipts   Below is an example of a receipt. You can add an email address or multiple email addresses in ...

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See all 16 articles

Suites Manager App Guides

  • Locking/Unlocking Events

      Locking/Unlocking Events This guide will teach you how and when to Lock and Unlock events.   When you LOCK and UN...

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  • Editing Customer Preferences

    Editing Customer Preferences Under Events in Suites Manager APP This guide will provide the necessary steps to take ...

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  • Show Empty Suites

    Show Empty Suites/Previous Events in Suites Manager APP (SMA)   After signing into the SMA, you will be brought to th...

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  • Updating Suites/Customers in Event

    Updating Suites/Customers in Event in Suites Manager APP After signing into the SMA (Suites Manager App), you will b...

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