Understand the Submitted and Submission Failed Order States in Shift4 Venue

Description: This article explains what the Submitted and Submission Failed order states indicate in Shift4 Venue, and how they affect credit card transaction reporting and reconciliation.

You can view the full list of POS and Kiosk card transaction order states in Understand Device Monitoring Reports in Shift4 Venue.

What are Submitted and Submission Failed?

The Submitted and Submission Failed order states were added to Shift4 Venue on May 24, 2023 to improve logging of credit card transactions that previously led to reporting discrepancies. View the release notes.

When is an order marked as Submitted?

For credit card transactions processed while the POS is online:

• As soon as a user activates the card reader, the order enters the Submitted state.

• If the transaction is successful, the order moves to the configured Skip POS Submission state and the payment is settled.

• If the transaction is interrupted (e.g., the device reboots before payment is captured), the order remains in the Submitted state.

Note: This state allows tracking of abandoned orders that never progressed to a payment attempt.

When is an order marked as Submission Failed?

An order enters the Submission Failed state in the following scenarios:

• The card reader returns an error after being activated.

• The user navigates back to the previous screen before attempting a payment.

Note: No payment is processed for orders in the Submission Failed state. The guest’s card is not charged.

Reporting Impact

Orders in either the Submitted or Submission Failed state should be excluded from financial reports used for reconciliation.