Apply, Modify and Close Tenders in Shift4 Venue

Description: Learn to apply, modify, and close tenders on an order in Shift4 Venue, including split payments and viewing receipts for applied tenders.

Apply a Tender

Note: One or more tenders can be applied to an open tab at any time. Once the balance due reaches zero, the order can be closed.

1. For an open tab, tap Close Order.
2. Tap Split Payment.
3. On the Split Tender screen, select how to calculate the tender amount — by number of checks, percentage of the check subtotal, or a custom amount. Once you have selected a tender amount, tap Confirm.
   
4. Select a payment method and complete the normal payment flow for either cash or credit card. The receipt for the applied tender displays.
5. Repeat steps 1–4 to apply additional tenders.

Modify or Cancel an Applied Tender

1. For an open tab, tap Close Order.
2. Tap Split Payment.
3. On the Split Tender screen, tap the tender you want to update.
   
4. To cancel the tender, tap Cancel Tender and confirm.
5. To update the tender or gratuity amount, tap Update. Keep the same amount or enter a new amount, tap Confirm, and complete the payment flow.

Close an Order with Multiple Tenders

1. Once the balance due on the order has reached zero, navigate to the Split Tender screen and tap Close Order.
   

View a Receipt for Applied Tenders

1. To open the receipt:
   • For an open tab, tap Details > More Options > View Receipt.
   • For a closed tab, tap Details > View Receipt.
2. Select a tender and tap View Receipt.