Hardware
Set up and troubleshoot hardware officially supported by SkyTab Venue.
Printer Hardware
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Epson TM30 v3 Thermal Printer | Reference Guide
This guide provides step-by-step instructions for setting up and configuring the Epson TM30 v3 Thermal Printer for th...
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SNBC BTP-S80 Thermal Printer | Reference Guide
This guide provides step-by-step instructions for setting up and configuring the SNBC BTP-S80 Thermal Printer for the...
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SNBC BTP-S80 | Network Configuration
This guide provides step-by-step instructions for setting up and configuring the SNBC BTP-S80 Thermal Printer for LAN...
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Epson TM30 v3 Thermal Printer | Wi-Fi Dongle Setup
This guide will cover the steps of configuring your Epson TM30 v3 Printer for Wifi connectivity. Setup:Note: Record t...
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How To Set Up a Star Micronics Printer In Canopy
How To Set Up a Star Micronics PrintersThis article will instruct you on how to set up Star Micronics printers. Prior...
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Pair a Bluetooth Receipt Printer in Shift4 Venue
Description: Learn how to pair and connect the Star Micronics TSP100IIIBI Bluetooth receipt printer (model number 394...
Adding Printers to Canopy
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Cloud Fulfillment Printing | Setup Guide
This guide walks you through how to fully set up Cloud Chit Printing for a single Revenue Center in Shift4 Venue. Thi...
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Cloud Fulfillment Printing | Troubleshooting Guide
📖 OverviewThis guide covers the most common troubleshooting steps and errors you may encounter when using Cloud Chit ...
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Cloud Receipt Printing | Setup Guide
📖 OverviewThis guide walks you through setting up Cloud Receipt Printing for multiple POS devices in a single locatio...
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Cloud Receipt Printing | Troubleshooting
📖 OverviewThis guide covers common issues, error messages, and fixes when using Cloud Receipt Printing. Troubleshooti...
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Setting up Production Lines in Canopy Classic
This guide walks you through how to set up Production Lines in Canopy Classic. Production Lines allow you to group yo...
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Setting up Routing Groups in Canopy Classic
📋 OverviewThis guide walks you through creating Routing Groups in Canopy Classic so that items can be properly routed...
Xpedite
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Creating Xpedite Tablets in Canopy Classic
📖 OverviewThis guide walks you through creating and configuring Xpedite Tablets in Canopy Classic so your iPads can r...
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Xpedite Setup Guide
📖 OverviewThis guide walks you through setting up Xpedite Mobile or Kiosk Tablets with printers. Xpedite supports the...
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Xpedite Setup | Troubleshooting
📖 OverviewThis guide covers the most common troubleshooting steps for Xpedite Tablets used with Mobile Ordering or Ki...
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Xpedite & Cloud Printing Setup Combo
📖 OverviewThis guide walks you through how to configure Xpedite (Mobile/Kiosk) and Cloud Printing under the same Reve...
Elo Devices
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Elo Kiosk | First Startup Guide
This guide outlines what you may encounter on the first boot-up of your new v4 Elo Kiosk. If you have already booted ...
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Elo Kiosk | Android Settings
This guide outlines the Android settings that should be completed or verified on every v4 Elo Kiosk.If you’ve alrea...
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Elo Kiosk | Shift4 Venue App Registration
This guide outlines the necessary steps that should be taken to successfully set up the Shift4 Venue App for your v4 ...
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Elo Kiosk | Shift4 Venue Admin Panel
This guide walks you through how to access the Shift4 Venue App’s Admin Panel when using the Kiosk Menu Type.From the...
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Elo Kiosk | PAX A35 Card Reader Installation
This guide will cover the out-of-the-box installation of the PAX A35 Card Reader. If you have already completed these...
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Elo Kiosk | PAX A35 Android Settings
This guide will cover the Android Settings that are necessary for the Shift4 Venue BroadPOS App to function properly ...
Common Hardware Errors
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Understanding Defective Orders
This guide explains what a Defective Order is in Shift4 Venue, how it happens, how to identify it, how to resolve it,...
General
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POS Login - Scan Employee Badge
📋 OverviewStarting in QS POS version 2.48 and higher, employees can now log in or approve manager functions using a b...
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AirWatch Intelligent Hub Installation & Configuration - Apple iOS
Beginning October 31, 2024 AirWatch will transition from using the current “App Catalog” on iOS devices to the new Ai...
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Shift4 Venue Hardware Registration Guide
📖 Overview This guide will walk you through how to manually register Shift4 Venue hardware. This step is important wh...
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Configure Barcode Scanners in Shift4 Venue
Description: Learn to configure barcode scanners for use with Shift4 Venue, including setup for point of sale (POS) a...
PAX Devices
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Shift4 Venue POS – Emergency Offline Mode Instructions
Key Limitations (Read First) This workaround only works if: The device has been used (app launched and operational) ...
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L1400 - 24V T3400 Elys Hub Installation Guide
PurposeThis guide provides installation and verification steps for the 24V T3400 Elys Hub (Revision V003) to ensure p...
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PAX POS Device Maintenance Plan in Shift4 Venue
Summary: Ensure all point of sale (POS) devices remain fully operational and free of battery-related tamper issues by...
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PAX L1400 w/ A3700 | App Verification & First Launch Guide
📖 OverviewThis guide walks through verifying all necessary apps on your PAX L1400 Workstation and A3700 Card Reader, ...
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PAX L1400 w/ A3700 | Android Settings Guide
📖 OverviewThis guide will walk you through the essential Android settings for your PAX L1400 Workstation and A3700 Ca...
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PAX L1400 w/ A3700 | Unboxing & Setup Guide
📖 OverviewThis guide walks you through unboxing and connecting your PAX L1400 Workstation and A3700 Card Reader. You’...
Android Elo Troubleshooting
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Troubleshoot a Terminal in Shift4 Venue
Description: Use this guide to identify and resolve common issues with your Shift4 Venue terminal, including power, d...
Order Status Boards
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Run the Order Status Board Page in Shift4 Venue
Description: Learn how to register and display the customer-facing Order Status Board (OSB) on any device using a sup...