Xpedite & Cloud Printing Setup Combo

This guide will cover the steps to set up Xpedite(Mobile/Kiosk) and Cloud Printing under the same Revenue Center with only one printer receiving both service types chits. If each service type has its own printer, then this guide does not need to be followed and instead, you should follow the traditional setup for both service types. This setup will only work with [Mobile], [Kiosk], or [POS] Tabs and [POS] Order Pay Fulfill `. For more information on Menu Models please follow this guide.

Important Note: This setup will only work if you’re using a Network Printer. USB/Bluetooth Printers will not work with this combo setup. Please make sure you’re using a Network Printer and that you have statically set the IP Address in the device and reserved that IP Address from your POS network's DHCP Range. Otherwise, if the IP Address that you have statically set in your printer is not statically reserved on your POS network it then has the potential to be picked up by another device on the network causing the device not to receive print requests. 

Access: This setup requires access to the Devices App in Canopy 2.0, navigate to your instance-devices.ordernext.com to confirm this page loads. If it does not load then your user does not have the necessary permissions to complete this setup. Please contact your Account Manager or venuesupport@shift4.com for assistance.

Explanation of Xpedite & Cloud Combo:

• If you’re utilizing this kind of setup you would have Xpedite(Either Mobile/Kiosk) and Cloud Printing set under the same Revenue Center or have multiple locations printing to a single printer altogether.
  
  
  • A setup like this requires you to duplicate the printer configuration to successfully have multiple RVCs or Menus print out to one Chit printer.
    
    
  • Each Chit will state which RVC/Menu it’s coming from to assist with fulfillment to the correct location.

Verifying your Configuration: 

Note: The assumption is that you already have both of your configurations completed for Xpedite and Cloud Printing but you’re looking to have both setups print to 1 single printer. If not, please follow the Xpedite Guide and the Cloud Printing guide first, and SKIP the printing setup of each before proceeding here.

• You should follow the Tablet setup of Xpedite and the Production Lines & Routing Groups section only if you plan to use item routing with Xpedite.
  
  
• You should follow the Print Controller Identifying, Naming, and Production Lines & Routing Groups sections of the Cloud Printing guide.

•  After identifying that all the above is completed, proceed with creating your printers in Canopy 2.0 and Classic. 

Creating Printers:

• For Cloud Printing your printer will need to be created in Canopy 2.0 and for Xpedite your printer will need to be duplicated in Classic. This is because a Print Controller must be assigned at the time of creation when making a printer in Canopy 2.0.
  
  
  • We will begin with creating our Cloud Printer in Canopy 2.0.

Cloud Printer, 

1. Begin by navigating to your instance-devices.ordernext.com and select Printers under the Devices dropdown. 

• Select the Blue + in the top right corner to populate the ‘Add Printer’ panel.

• We should edit the following options,
  
  
  • Name: Similar to how we named our Print Controller, we should include the following when naming our printer to make it easily identifiable.
    
    
    • The name of the location the device is at.
    • The last 4 digits of the Print Controlling device’s serial number.
    • + Include either (Cloud) in the name or (POS) to differentiate this printer after we duplicate it for Xpedite. 
    • Any additional unique identifiers that you feel are necessary to add to the device’s name. Such as where the device is located in the stand(Kitchen, Bar, Left, Right, Center, and so on.)
      
      
  • Printer Type: This should either be, Epson Thermal or Star Micronics Thermal depending on what brand of printer you are using.
    
    
  • Printer Model: This can either be left blank or we can select the only available option of TM-T88VI. Either way, this is not a required selection for either printer type. Do not be concerned if your printer model is not an available selection.
    
    
  • Receipt Printer Slider: Keep in the OFF position.
    
    
  • Connection: Can only be selected as IP for Cloud Chit Printing.
    
    
  • IP Address: This field will only populate if IP is selected as the Connection method. Enter the IP that you statically assigned to your printer.
    
    
  • Print Controller: This is the device we chose and renamed under the ‘Naming our Print Controller’ section of the Cloud Printing guide. Locate your device and select it from the list.
    
    
  • Backup Printer: An optional selection where we can select a backup printer from our existing list of printers that print requests will be sent to if this printer were to be taken offline.
    
    

2. Select SAVE when done.
   
   

• Upon saving your new printer will populate in the list at the very top.
  
  
  • Now that we have created a printer and assigned a Print Controller to it, that then turns that workstation into a Print Controlling device. Follow the steps of ‘Refreshing our Print Controller’ in the Cloud Printing guide to reflect this change on the POS.
    
    
• Next, proceed with navigating to Canopy Classic through the top left dropdown in Canopy 2.0, to duplicate the printer setup to work with Xpedite. 
  
  

Xpedite Printer,

1. In Canopy Classic, navigate to F&B → Xpedite Devices, and from here select Printers at the top of the page. 
   
   

2. From here select ‘+ Add Printer’ at the top right of the page.

• Under the ‘Add Printer’ Panel, duplicate the same printer configuration that you just made for Cloud, but rename your printer uniquely for Xpedite.
  
  

• Now if you search the name of your printers you’ll see both in the list. One is for Xpedite and the other is for your Cloud Printing setup. 

• Now that both of your printers are created, you can build out both printing setups to the specific specifications you want for printing following the normal setup process. 

• For Xpedite you have two options,
  
  
  • Set up Production Lines & Routing Groups to enable item routing for your Mobile or Kiosk menu types.
    
    
  • Assign the printer directly to the Xpedite Tablet so that ALL ITEMS print on the Chit requests and if no routing is needed.
    
    
• For Cloud Printing you only have one option,

• You must set up Production Lines & Routing Groups so that your items print on Chit requests, even if it’s all items on the menu, they will all require routing.

• When both setups are completed, run several test transactions through both to ensure printing is working as intended. 

• If you have any questions about this setup or need further assistance please reach out to venuesupport@shift4.com.

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.