Xpedite & Cloud Printing Setup Combo

📖 Overview
This guide walks you through how to configure Xpedite (Mobile/Kiosk) and Cloud Printing under the same Revenue Center, allowing both service types to print chits to a single shared printer.

⚙️ When to use this guide: Follow these steps only if both Xpedite and Cloud Printing orders should print to the same printer. If each has its own printer, use the individual setup guides for each service type.

⚠️ Important: This setup works only with Network Printers. USB or Bluetooth printers are not supported. Ensure:

• Your printer has a Static IP Address or DHCP Reservation.
• The IP is reserved on your POS network’s DHCP range to prevent conflicts.

🌐 Access Requirements
You’ll need access to the Devices App in Canopy 2.0.

• Navigate to: your-instance-devices.ordernext.com
• If the page doesn’t load, your user permissions may not allow access. Contact your Account Manager or 📧 venuesupport@shift4.com for assistance.

💡 Understanding the Xpedite & Cloud Combo Setup
This setup allows Mobile, Kiosk, and Cloud Printing orders to print from the same printer under one Revenue Center.

Each chit clearly identifies the Revenue Center or Menu it originated from, ensuring orders are routed correctly.

✅ If your Xpedite and Cloud configurations are already complete, you’ll only need to duplicate and link your printer setup.

🧩 Before You Begin
Make sure the following are already configured:

• Xpedite Tablet Setup (see Xpedite Setup Guide)
• Cloud Printing Setup (see Cloud Printing Guide)

You’ll only complete the printer setup portion of this process here.

🖨️ Creating the Cloud Printer (Canopy 2.0)

1. Go to Canopy 2.0 → Devices App → Printers
   
   
    
2. Click the blue ➕ (Add Printer) icon
3. Complete the fields in the “Add Printer” panel:
   • Name: Include the location name, last 4 digits of the Print Controller’s serial number, and tag it with (Cloud) or (POS) for clarity
   • Printer Type: Epson Thermal, Star Micronics Thermal, or SNBC
   • Printer Model: Optional (e.g., TM-T88VI)
   • Receipt Printer: Keep OFF
   • Connection: Select IP
   • IP Address: Enter your printer’s IP Address
   • Print Controller: Select the correct Print Controller device
   • Backup Printer (Optional): Choose a backup printer if desired
     
     
4. Click Save

Your printer will appear at the top of the printer list.

🔄 Next: Refresh your Print Controller as seen in the Cloud Printing guide to finalize the update.

📱 Duplicating the Printer for Xpedite (Canopy Classic)

1. In Canopy 2.0, use the dropdown in the upper-left corner to open Canopy Classic
   
   
    
2. Navigate to F&B → Xpedite Devices → Printers
   
   
    
3. Click + Add Printer (top-right corner)
4. Duplicate your Cloud Printer setup, but rename it with a unique identifier (e.g., add “– Xpedite” to the name)
   
   

You’ll now have two printers listed — one for Cloud Printing and one for Xpedite.

⚙️ Building Your Print Setup
For Xpedite:

• Option 1: Use Production Lines & Routing Groups for item-level routing
• Option 2: Assign the printer directly to the Xpedite Tablet for all chit printing

For Cloud Printing:

• Must use Production Lines & Routing Groups for item routing, even if all items print to the same chit.

🧾 Testing & Verification
After setup is complete:

1. Run test orders through both Mobile/Kiosk (Xpedite) and POS (Cloud Printing)
2. Confirm that both print correctly on the shared printer
3. Verify that each chit clearly identifies the source Revenue Center/Menu