Configure Barcode Scanners in Shift4 Venue

Description: Learn to configure barcode scanners for use with Shift4 Venue, including setup for point of sale (POS) and kiosk environments and troubleshooting common power issues.

Barcode scanners can be configured for use with Shift4 Venue for the following purposes:

• Third-party loyalty payments
• Gift cards
• Season ticket holder discounts (POS and Kiosk)

For self-checkout item scanning, Elo Kiosks are supported.

Supported Scanners

The following Zebra scanner models are supported:

• Zebra DS9208 — POS and Kiosk
• Zebra DS9308 — POS and Kiosk
• Zebra DS457 — Kiosk only (built-in scanner)

For technical specifications, refer to the Zebra Scanner Spec Sheets.

Configure Barcode Scanners for POS and Kiosk

These steps apply to the Zebra DS9208 and DS9308 scanners used with POS and Kiosk setups. For the built-in Zebra DS457 Kiosk scanner, see Configure the Zebra DS457 Built-In Kiosk Scanner.

1. Plug the scanner into a Universal Serial Bus (USB) connection on the PAX L1400 HUB and allow the device to power on.

   Note: For Elo Kiosks, a USB hub is installed inside the unit. Plug the scanner into that hub.
   

2. With the Shift4 Venue app open, scan the provided configuration barcode.
   
3. Listen for an audible chime, which confirms successful registration.
4. If the Shift4 Venue app reboots, select OK when prompted to allow scanner access.
5. Run a test scan to confirm the scanner is functioning correctly.

Note: If issues occur after setup, contact venuesupport@shift4.com for assistance.

Configure the Zebra DS457 Built-In Kiosk Scanner

Follow these steps for the Zebra DS457 scanner mounted on Elo Kiosks.

1. Scan the Mobile Phone/Display Mode barcode first.

   Note: If the scanner does not register, hold the button on top of the scanner and try again.
   

2. Once the success chime sounds, scan the Symbol Native API (SNAPI) with Imaging Interface barcode.
   

The scanner is now configured for kiosk use.

Troubleshoot Power Issues

Use the steps below if a Zebra DS9208 or DS9308 scanner does not power on.

1. Confirm the USB cable is fully inserted into the HUB.
2. Verify the RJ connector is fully seated in the scanner port.

3. If the scanner still does not power on, unplug and replug the USB cable.

   Note: If the RJ connector is difficult to remove, use a paper clip or flat-head screwdriver to release it carefully.
   

Important: If the scanner still does not power on after completing these steps, contact venuesupport@shift4.com before attempting further hardware adjustments to avoid device damage.