Shift4 Venue POS – Emergency Offline Mode Instructions

Key Limitations (Read First)

• This workaround only works if:
  • The device has been used (app launched and operational) within the past 7 days.
  • The app is not freshly installed or never launched.
• If the device fails either condition → POS cannot launch or operate offline.
• Menus/items may not display fully if not recently cached.
• Do NOT exit the app once offline (relaunch may fail).
• Do NOT reconnect to network or sync data until full service restoration

Step-by-Step: Enable Offline Mode (While Online)

1. Tap the very top of the screen (app header / title bar) 7 times quickly → Debug Options modal appears.
2. In the Debug Options modal, tap "Show Navigation Bar".
3. Swipe down from the top of the screen → Tap the Settings gear icon.
4. Tap Network (or Connections) → Toggle Airplane Mode ON. (If your device is connected by ethernet cable, move the Ethernet selector to OFF).
5. Tap the Android Home button (or swipe up to home screen) → Relaunch the STV app from the home screen.
6. In the Debug Options modal, tap "Hide Navigation Bar" → Tap outside the modal to close it.

→ The POS is now in full offline mode. You can place orders (stored locally).

Critical Safety Warnings

• Never sync or reconnect while the outage persists — it will cause the device to become non-operational (may require reboot or support intervention).

• Avoid exiting the app

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After Service Restoration (Sync Safely)

1. Confirm full backend recovery via Shift4 Status Page
2. Reconnect to network (toggle Airplane Mode OFF via Settings or toggle ethernet ON depending on the connectivity of the device).
3. In STV app: Go to Hamburger menu > Orders > Device Summary (yellow icon = unsynced orders).
4. Tap Sync Orders → Confirm.
5. Monitor for errors; if stuck, set Payment Processing Mode to Online First in Debug > Hardware tab.
6. Verify orders appear in reports/DataNow.

Troubleshooting Quick Tips

• App won't launch offline? → Device likely lacks valid token (unused >7 days).
• Menus/items blank? → Expected if not cached; pre-load by using device online pre-event.
• Different Android version/behavior? → Steps tested on standard Shift4 Venue devices; slight UI variance possible (e.g., swipe gestures).
• Still failing? → Escalate with device logs/screenshot of Debug menu.

• Offline_Mode_L1400.mp42 MB