Cloud Receipt Printing | Setup Guide

📖 Overview

This guide walks you through setting up Cloud Receipt Printing for multiple POS devices in a single location. Cloud Receipt Printing only works with POS Menu Models.

🔗 For more information on POS Menu Models, refer to the Menu Models Guide.

🛠️ Access Requirements

You must have access to the Devices App in Canopy 2.0.

• Visit: yourinstance-devices.ordernext.com
• If the page doesn't load, contact your Account Manager or venuesupport@shift4.com for access.

🌐 Important Network Notes

• If using Network Printers, ensure:
  • The printer has a Static IP Address that is also reserved from the network's DHCP Range.
  • Optionally, you can do DHCP Reservations, which would not require you to statically IP the printer.
• Always use PAX L1400 or E700 terminals as Print Controllers.
  • Ideally, use LAN (Ethernet) over WiFi for network reliability.
• Your POS network must support Bridging (aka Crosstalk) if using both WiFi and LAN.

🧠 Bridging allows devices on WiFi and Ethernet to communicate seamlessly.

🔎 Step 1: Identify a Print Controller

1. Choose a POS terminal to act as the Print Controller (preferably near the printer).
2. On the terminal:
   • Open the STV App
   • Tap the Hamburger Menu > Debug Info
   • Record the first 5 digits of the Device ID

✏️ Step 2: Name the Print Controller

1. In Canopy 2.0, go to yourinstance-devices.ordernext.com
2. Search the Device ID from Step 1
   
   
3. Click to edit the configuration
4. Rename the device using this format:
   • Location Name
   • Last 4 digits of Serial Number
   • "Print Controller" or "PC"
   • Optional: placement info (e.g., "Left", "#2")
5. Click SAVE

📎 Label the device physically as: “PRINT CONTROLLER - DO NOT TURN OFF”

🖨️ Step 3: Create the Cloud Receipt Printer

1. In Canopy 2.0 > Devices > Printers, click the ➕ Add button
   
   
2. Fill out the following:

• Name: Match naming convention of Print Controller + printer position
• Printer Type: Epson Thermal or Star Micronics Thermal
• Printer Model: Optional (TM-T88VI is the default if used)
• Receipt Printer: Toggle to ON
• Connection: Choose USB or IP
  • If IP, enter the printer's IP Address
• Print Controller: Select the device named earlier
• Backup Printer (optional): Select from existing printers

Click SAVE to finalize.
 

🔄 Step 4: Refresh the Print Controller

1. On the Print Controller device:
   • Open STV App
   • Tap Hamburger Menu > Refresh Config
2. After refresh, a Print Icon will appear in the top-right of the POS screen

🧩 Step 5: Assign the Printer to Devices

1. In Canopy 2.0 > Devices > Configurations
   
   
2. For each POS terminal (including the Print Controller):
   • Click to edit the config
   • Under Receipt Printer Name, select the printer created earlier
   • Click SAVE

💡 Consider naming POS terminals clearly using: Location | Serial | Position (e.g., “Main Bar | SN:3422 | #3 Left”)

🔁 Step 6: Refresh All Assigned Devices

Repeat the Refresh Config process on every terminal that was assigned the receipt printer.

✅ Step 7: Test Your Setup

• Run test prints from all configured devices
• First print may take ~60 seconds, then instant afterward

❗ If errors occur or no print is received:

• Refer to the Cloud Receipt Printing | Troubleshooting Guide
• Or contact venuesupport@shift4.com

🔒 Final Notes

• Print Controllers must remain powered on and connected to the POS network
• Ensure the STV POS App is always running on those devices

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.