How to Re-Open Orders
Sometimes changes to an order are necessary. Here are the steps on how to reopen a closed order.
Step 1:
Once a change (void, comp, refund, etc) has been requested by a customer, you must first pull up the closed check in question. To do this simply go to the Suites Home Page, find the order, and select .
Step 2:
Once you have selected the Details button, you will be given the option to Re-Open Order or View Receipt.
Step 3:
Select the button. Here you will be brought to the Authorized Code page--this requires your manager to input their Authorization Code to Re-Open the check.
Step 4:
Once this has been completed, your check will be reopened and shown on the Suites Home Page. Note that the has now reverted to say .
If you click on this re-opened order, you will now see the follow options:
Option 1:
ADD A SERVICE ROUND -- To add more to a reopened check click here, and add items by following the steps outlined in the DOE Order guide.
Option 2:
CLOSE ORDER -- Follow the prompts associated with the payment type the customer has requested. Please reference our Closing Orders article for more assistance on closing checks.
Option 3:
MORE OPTIONS -- To remove items, adjust pricing, print checks, combine/split orders and more, please reference button.
From there please follow the workflow outlined and provided in the following guides:
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