Epson TM30 v3 Thermal Printer | Reference Guide

This guide provides step-by-step instructions for setting up and configuring the Epson TM30 v3 Thermal Printer for the Shift4 Venue App. The printer can be configured in several ways, including:

• 🔌 USB Connection
   
• 🌐 LAN (Ethernet) Connection
   
• 📶 Wi-Fi Connection (Wi-Fi dongle required)
   

⚠️ Important: Most Epson TM30 v3 models do not include built-in Wi-Fi. A compatible Wi-Fi dongle must be purchased and installed separately to enable wireless functionality.
 

📡 Network Configuration Requirements

For LAN or Wi-Fi setups, you’ll need to assign a Static IP Address to your printer.

OR use DHCP Reservations provided by your network administrator.
 

We recommend preparing either a Static IP or a Static IP Range for your network printer(s) before setup.

If you're unsure how to obtain this information, please consult with your IT team or network provider for assistance.
 

📦 What’s Included

This guide walks you through the complete USB setup process. For other configuration methods, such as Network setup, please refer to the attached support articles linked below.

• Cloud Receipt Printing Setup Guide
• Cloud Fulfillment Printing Setup Guide
• Assign a Wi-Fi Static IP - Epson TM30 v3

Packing List: 

Note: The Ethernet Cable and USB A to USB B Cable are not typically shipped with the printer and should be ordered separately.

🔧 Epson TM30 v3 Printer – Setup Options

Below are the supported configuration options for setting up your Epson TM30 v3 Thermal Printer, depending on how and where you plan to use it.
 

💻 Direct USB Receipt Printing

Use this method if you'd like to connect the printer directly to a single workstation (such as an L1400 or Elo Kiosk) for receipt printing only.

📌 Example: A customer-facing receipt printer connected directly to a POS device.

➡️ Follow the steps in this guide to configure USB receipt printing:
(Steps included in this document)

☁️ Cloud USB Receipt Printing

This setup allows multiple devices to send receipt print jobs to a single printer via the cloud, while the printer remains physically connected to one L1400 workstation via USB.

📌 Example: A centralized receipt printer serving several POS devices at the same stand.

➡️ Setup guide:
Cloud Receipt Printing Setup Guide

🌐 Cloud Ethernet/Wi-Fi Receipt Printing

Connect the printer to your network using Ethernet (LAN) or Wi-Fi(the Wi-Fi adapter is ordered separately), assign a Static IP Address, and place it anywhere in your location with LAN access or strong Wi-Fi. This allows multiple POS devices to route receipts to a single printer.

📌 Example: A shared receipt printer placed conveniently in a stand or service area.

➡️ Network configuration guide:
Assign a Static IP – Epson TM30 v3 - Pending
➡️ Wi-Fi configuration guide:
Assign a Wi-Fi Static IP - Epson TM30 v3
➡️ Setup guide:
Cloud Receipt Printing Setup Guide

🧾 Cloud Ethernet/WiFi Fulfillment Printing

Similar to the Ethernet/Wi-Fi receipt setup, this configuration is ideal for chit printing in kitchens, bars, or other production areas. Connect the printer via Ethernet or Wi-Fi(the Wi-Fi adapter is ordered separately), assign a Static IP, and configure it in Canopy 2 to receive routed chits from assigned POS devices.

📌 Example: A kitchen printer receiving food or drink prep orders.

➡️ Network configuration guide:
Assign a Static IP – Epson TM30 v3 - Pending
➡️ Wi-Fi configuration guide:
Assign a Wi-Fi Static IP - Epson TM30 v3
➡️ Setup guide:
Cloud Fulfillment Printing Setup Guide

🔌 Direct USB Receipt Printing Setup (Epson TM30 v3)

This guide walks you through connecting your Epson TM30 v3 printer directly to a workstation (L1400 or Elo Kiosk) using the provided USB cable. This setup is ideal for printing customer receipts directly from a single POS device.

🧰 What You’ll Need:

• Epson TM30 v3 Thermal Printer
   
• USB A to B cable (not typically included)
   
• L1400 or Elo Kiosk workstation

🔧 Step-by-Step Setup:

1. Connect the USB Cable
    
   • Plug the USB B end of the cable into the back of the printer.
      
   • Plug the USB A end into an available USB port on your L1400 hub or Elo Kiosk hub.
      
2. 📷 Example: L1400 Hub Connection

3. Power On the Printer
    
   • Turn on the printer using the power button on the front.
      
4. ⚠️ If the printer doesn’t power on immediately:
    
   • Press and hold the power button.
      
   • Double-check all cable connections to ensure they are properly seated.

Note: Once the printer is successfully connected to the workstation, you will be prompted to “Allow the printer to connect/open to Shift4 Venue App.” You should select OK or YES.

5. Select the Printer in the Shift4 Venue App
    
   • Open the Shift4 Venue App on your L1400 or Elo device.
      
   • Tap the Hamburger Menu (☰) in the top left corner.
      
   • Navigate to Configuration and follow the steps in the GIF below.
      
6. 🖥️ Note: The setup process is the same for both L1400 and Elo Kiosk devices.
    
   • To learn how to access the Hamburger Menu (☰ )on the Elo Kiosk, please follow the
     Elo Kiosk | Shift4 Venue Admin Panel guide.

⚙️ Optional Print Settings:

• Auto Print Receipt
  Automatically prints a paper receipt when a transaction is completed.
   
• Print 2 Copies
  (Only available if Auto Print is enabled)
  Prints two copies of the receipt upon order completion.

✅ Final Step: Run a Test

After setup, perform a test sale and ensure the receipt prints successfully. This confirms that the printer is connected and functioning properly.