Menu Models

📖 Overview

Managing a sports & entertainment venue can be complex, especially when it comes to configuring menus across various locations. The Menu Models feature in Canopy 2.0 simplifies this process by standardizing menu behavior across service types, reducing setup time and eliminating common configuration errors.

🧠 Instead of configuring each setting manually, selecting a Menu Model automatically applies all necessary settings for a specific service flow.

✅ Prerequisites

• Menu Manager access in Canopy 2.0
• Full-Venue Shift4 Processing (FreedomPay & Braintree are not supported)

📩 For access or questions, contact your Account Manager or venuesupport@shift4.com

➕ Creating or Editing Menus with Menu Models

• Adding a new menu requires a Menu Model selection
• Existing Legacy Menus (POS, Pickup, etc. without brackets) can be upgraded to a Menu Model
• You can switch between Menu Models, but not back to a Legacy Service Type

💡 After saving, all Menu Model settings are applied automatically. No need to adjust POS submission or other configurations manually.

🧭 How to Identify Legacy vs Menu Models

In Canopy 2.0 under Menus > Revenue Centers:

• Menu Models are listed with brackets (e.g., [POS] Belly Up)
• Legacy Types appear without brackets (e.g., POS, Pickup)

Upgrade by clicking the ✏️ icon next to a menu, selecting a Menu Model, and saving.

📊 Menu Model Types & Flows

Below is a summary of each Menu Model and its service flow:

🛍️ Mobile Menu Models

[Mobile] Pickup

Used for traditional pickup orders. Orders enter a Processing state and appear in Xpedite.

1. Guest places order
2. Order enters Processing
3. Staff prepares order
4. Expo marks as Ready
5. Guest picks up
6. Order is completed and payment is settled

[Mobile] Delivery

Used for in-seat/table service. Order flows are similar to Pickup, but with Out for Delivery status updates.

[Mobile] Pre-Order Pickup

Used for advance pickup orders before events.

• Orders are settled immediately and marked Completed
• Prepared day-of-event; picked up by guest

[Mobile] Pre-Order Delivery

Similar to Pre-Order Pickup, but runners deliver the order at a designated time

[Mobile] Self Checkout

Used for self-service barcode scanning.

• Orders are scanned, submitted, completed, and settled immediately
• No interaction with a cashier

[Mobile] QuickPay

Used for hawking service. Guest scans QR code, places order, and shows confirmation to hawker

📟 POS Menu Models

[POS] Belly Up

Traditional concession flow. Order is placed, paid, and fulfilled at the cashier station.

[POS] Order-Pay-Fulfill

• Order is placed and paid
• Prints to kitchen for fulfillment
• Guest picks up at a separate location

🔈 Requires Cloud Kitchen Printing setup

[POS] Tabs

For open tab service at bars/clubs. Orders can be paid later. Supports kitchen routing.

🖥️ Kiosk Menu Models

[Kiosk] Belly Up

Guest places and pays for order at a kiosk, receives item from a cashier.

[Kiosk] Order-Pay-Fulfill

Guest orders and pays at a kiosk, then picks up when ready from a designated area.

• Order enters Processing, prints to kitchen
• Expo marks complete when fulfilled

🤖 Autonomous Menu Models

[Autonomous] Zippin & [Autonomous] Amazon Just Walk Out

Used for integration with autonomous retail technologies. Requires assistance from the SkyTab Venue Team.

📩 Contact venuesupport@shift4.com to configure these models

📌 Best Practices

• Standardize all menus using Menu Models to reduce operational risk
• Avoid using or creating new Legacy Service Types
• When unsure of which model to choose, review service flow examples or consult with Support

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.