Item Routing in Canopy Classic

📋 Overview

This guide walks you through how to route menu items in Canopy Classic to specific Routing Groups tied to your Production Lines, ensuring items are printed correctly on kitchen chits.

🔧 Before you begin: Ensure your Chit Printers, Production Lines, and Routing Groups are already set up in Canopy 2.0 and Canopy Classic. If you need help, reach out to venuesupport@shift4.com.

🧠 Understanding Item Routing

• Items must be routed individually — bulk routing is not available.
• Only the required items on a menu need to be routed. This may include all or just some menu items.
• Modifier items do not need to be routed separately. As long as their parent item is routed, they will follow the same routing.
• Modifier items should not have Display Categories assigned. They will appear in a generic “Items” category.

💡 Unsure about modifiers and routing? Contact venuesupport@shift4.com for clarification.

🛠️ Routing Menu Items

Step 1: Access Canopy Classic

• Log in to yourinstance-menu.ordernext.com in Canopy 2.0
• Click the dropdown next to your Venue Name in the upper left-hand corner
• Select Canopy Classic
   

Step 2: Navigate to Menu Items

• In Classic, go to F&B > Locations
• Select the Menu Name under the appropriate Menu Category

Step 3: Locate Item Routing Settings

• Once the menu loads, you'll see a Print Settings (Gear ⚙️ Icon) under each category
• Locate the item you want to route and click the Gear Icon next to it

Step 4: Set Routing Group

• In the Menu Item Print Settings window:
  • Use the Routing Group dropdown to select the correct group for this item
  • Only Routing Groups created for that Revenue Center/Menu will appear
  • Click Update to save

✅ Clicking "Update" automatically saves your changes — no additional action needed.

Step 5: Repeat for All Required Items

• Continue routing each necessary item
• Ignore the "Items" category (modifier items)

✅ Routed items will now show a Green Gear Icon to indicate they have been assigned a Routing Group

🧪 Final Steps

• Once routing is complete, we recommend running a test sale with each routed item to ensure correct printer routing.
• If your newly routed items are not printing, try to Refresh Config and Sync Network Data under the Hamburger Menu on your Print Controller. This should pull down the changes you made.
• If anything is not printing as expected, recheck the Routing Group assignment or contact support.