Description: Learn best practices for managing, syncing, and verifying offline transactions in Shift4 Venue, including device management, network verification, and post-event procedures.
Educate Employees
Train stand leads, hawkers, mobile attendants, and other staff responsible for closing shifts on how to sync offline orders.
- Include syncing offline transactions as a step in end-of-shift or post-game procedure checklists.
Manage Devices
- Check mobile devices out to staff at the beginning of each event and collect them afterward.
- Confirm that staff members return their assigned devices at the end of each shift to prevent loss and ensure all devices are accounted for and stored properly.
- Before a device is powered off or stored at the end of a shift, a supervisor should verify that all offline transactions have been synced.
- Label each mobile device with its Location Name for easy identification when powered off.
- Organize storage areas by device location. For example, use the top shelf for devices used at the 100 level and the middle shelf for those at the 200 level.
Ensure Good Network Strength When Syncing
- The network and Wi-Fi indicators may not accurately reflect the internet connection strength required for syncing. Devices connected via Ethernet also require verification of internet strength.
- To test whether a device can sync offline transactions, go to the POS Network troubleshooting section (select the hamburger icon > Debug Info > Network):
- Check the reachability of essential domains and IP addresses. Contact the network administrator if any domain or IP address fails.
- Test connection strength and internet speed using the Fast.com link. A minimum of 10 Mbps upload and 5 Mbps download speed is required.
Have a Post-Event Plan
- Use the Device Monitoring Report in DataNow to view approved offline orders awaiting sync. This report provides a snapshot of the current status before syncing and can serve as a checklist for identifying devices with unsynced offline orders.
Note: This report is not real-time and is updated daily at 3 AM. - After syncing a device, confirm that the counts for Offline Card Transactions and Unsynced Order Details Data both show 0. This confirms that all offline orders have been synced.
- On the day after an event, check the updated Device Monitoring Report for any remaining devices with offline orders and ensure they are synced.
Additional Resources
Visit the Shift4 Venue Support website for comprehensive articles about transaction syncing, including step-by-step guides and troubleshooting tips:
- Manage Offline Orders and Transactions in Shift4 Venue
- Syncing Troubleshooting
- Approved Offline Syncing Guide
- Sync After Running a Device in Offline-Only Mode
- Identify Approved Offline Orders in Shift4 Venue
When contacting Shift4 Venue support for advanced issues, have photos or videos of the Network troubleshooting section from the affected device available for a more efficient resolution.
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