Syncing Troubleshooting

Article author
Jack Perkins
  • Updated

If the device is stuck syncing and the unsynced counts are not changing, please attempt to force stop the VN App. (Only attempt these steps if the device is on a stable network connection).

  1. Reboot the device.
  2. From the home screen, go to Android Settings > Apps. Scroll down, then select VN APP. Press Force Stop, then OK. Go back to the home page and open the VN App.
  3. Login and go to the Device Summary screen and press Sync Orders
    • This will prompt for a fresh sync.
    • If the unsynced counts are still showing, do not clear the VN App Data. Please submit a VenueNext Support Ticket and an agent will help troubleshoot the device with you. 

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