Identify Approved Offline Orders in Shift4 Venue

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What Is Causing This Issue?

Orders enter an Approved Offline state when a device processes transactions without an active connection to the processor (Shift4 or FreedomPay). These orders are uploaded to the Shift4 Venue platform but have not yet synced to the processor. Use the DataNow Device Monitoring report to identify which devices still have outstanding Approved Offline orders.

Note: The Approved Offline count in the DataNow Devices report and in the point of sale (POS) orders list may not match. If orders were placed in a store-and-forward (SAF) scenario or paid offline with cash or a custom tender, and the device was never brought back online, Shift4 Venue will not have data for those orders. Those orders will not appear in the DataNow report but will appear in the POS orders list.

How Do I Identify Approved Offline Orders?

1. Log in to DataNow and select the Device Monitoring tab.
2. Set a calendar date filter.
   • The filter defaults to In the Last 24 Hours. Select any timeframe as needed.
   • If this is the first time running this report, set the filter to Is in the Year: 2023 to search for any outstanding Approved Offline orders created that year.
3. Select Run to generate the report.
4. Review the results. The report displays the following for each device with Approved Offline orders:
   • Device ID
   • Revenue Center Location
   • Organization Name
   • Number of Orders
   • Gross Sales total

If a device appears in this report, it has orders that still need to sync to the processor.

Note: It is recommended to schedule a recurring nightly export or alert for this report to monitor all devices for Approved Offline orders. For instructions, see How to create an Approved Offline Orders Alert.