OFFLINE SYNCING BEST PRACTICES
* The bottom of the article contains a downloadable help guide for cashiers
EDUCATE EMPLOYEES:
- Train staff such as stand leads, hawkers, mobile attendants, and others responsible for closing shifts on how to sync offline orders.
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Include the step of syncing offline transactions in the checklist for end-of-shift or post-game procedures.
DEVICE MANAGEMENT:
- Ensure that mobile devices given to staff members are checked out at the beginning of an event and checked back in afterward.
- To prevent loss, confirm that staff members return their assigned devices at the end of their shift. This practice helps ensure all devices are accounted for and stored properly.
- Before a device is powered off or stored at the end of a shift, a supervisor should verify that all offline transactions have been synced.
- Label each mobile device with the Location Name for easy identification when powered off.
- Organize storage areas by device location. For instance, use the top shelf for devices used in the 100 level and the middle shelf for those in the 200 level.
ENSURE GOOD NETWORK STRENGTH WHEN SYNCING:
- The network and wifi indicators may not accurately reflect the strength of the internet connection required for syncing. Devices connected via ethernet also require verification of internet strength.
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To test if a device can sync offline transactions, go to the POS Network troubleshooting section (accessed via the hamburger icon > Debug Info > Network), where you can:
- Check the reachability of essential domains/IP addresses. Contact your network administrator if any domain/IP fails.
- Test the device’s connection strength and internet speed by using the Fast.com link. A minimum of 10 Mbps upload and 5 Mbps download speeds are required.
HAVE A POST EVENT PLAN:
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Use the “Device Monitoring Report” in DataNow to view any approved offline orders awaiting sync. This report provides a snapshot of the current status before syncing and can serve as a checklist for identifying devices with unsynced offline orders.
- Note: This report is not real-time and is updated daily at 3 AM.
- After syncing a device, and if the counts of "Offline Card Transactions" and "Unsynced Order Details Data" both show 0, it confirms that all offline orders have been synced.
- On the day after an event, check the updated “Device Monitoring Report” for any remaining devices with offline orders and ensure they are synced.
ADDITIONAL RESOURCES
Explore the VenueNext Support website for comprehensive articles about transaction syncing. These resources include essential information, step-by-step guides, and troubleshooting tips:
- QS POS Offline Syncing FAQ
- Syncing Troubleshooting
- Approved Offline Syncing Guide
- Syncing After Running a Device In Offline Only Mode
- How Do I Know If I Have Orders In the Approved Offline State
In case of advanced issues, when contacting VenueNext support, ensure you have photos or videos of the Network troubleshooting section from the affected device at hand for a more efficient resolution process
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