Use Multi-Factor Authentication in Shift4 Venue

Summary: Multi-Factor Authentication (MFA) adds a second layer of security to your Canopy login. Starting September 29, 2025, all Canopy users will be required to enter a one-time code in addition to their password.

What to Expect

To log in after MFA is enabled:

1. Enter your email address and password as usual.
2. Check your email for a one-time, six-digit verification code.
3. Enter the code on the verification screen to complete login.

Key Details

• Verification codes will expire after 15 minutes.
• You can select "Resend Code" if needed.
• If you don’t see the email, check your spam or junk folder.
• Codes will be sent from noreply@venuenext.com.
• You’ll have three attempts to enter the correct code.
• After three failed attempts, your account will be temporarily locked for 10 minutes.

Important: For your protection, Shift4 Venue Support agents cannot view your codes or unlock a temporarily locked account.