Shift4 Venue Overview

Description: Learn about Shift4 Venue, an all-in-one food and beverage management platform that supports point-of-sale (POS) systems, self-service kiosks, mobile ordering, fulfillment workflows, and Canopy 2.0 content management across multiple locations.

Product Highlights

Shift4 Venue is an all-in-one platform designed to help businesses manage food and beverage services across multiple locations, such as stadiums, theme parks, and large event venues. It includes several integrated tools that work together to streamline ordering, payment, fulfillment, and content management.

POS Systems

Designed for traditional in-person ordering, POS systems allow staff to enter orders, take payments, manage tabs, and support counter, table, bar, and order-fulfillment workflows.

Self-Service Kiosks

Customers place and pay for their own orders without staff assistance. This reduces labor demand and helps lines move faster.

Mobile Ordering

Customers use their phones to access menus through links or QR codes, place orders, and follow the appropriate guest experience for pickup, delivery, pre-order, QuickPay, or self-checkout. Order confirmation and status screens help guests understand what happens next.

Xpedite Fulfillment

Xpedite supports kitchen, expo, and delivery teams by displaying applicable orders and allowing staff to move them through preparation, ready, delivery, and completion steps.

Canopy 2.0

Canopy 2.0 is the centralized content management system (CMS) for Shift4 Venue. Use it to manage menus, items, devices, discounts, workflows, and settings across all your locations from one place.

How Shift4 Venue Organizes Your Business

Shift4 Venue uses a structured hierarchy to organize your operations:

• Organization: Your business or group managing multiple venues.
• Venue: A specific location, such as a stadium, arena, theme park, or restaurant.
• Revenue Center: An area within a venue, such as a bar, concession stand, portable, club, or store.
• Menu: The list of items available for sale through a specific ordering surface or service flow. A revenue center may contain more than one menu.
• Item: A specific product, such as food, drinks, or merchandise.

This structure helps you scale operations and maintain consistency while customizing each location.

Menu Models

Menu Models define how a menu behaves based on where and how an order is placed. Select the model that matches the intended guest and staff workflow.

Mobile Menu Models

• [Mobile] Pickup: Customers order from their phones and collect their orders at a designated location.
• [Mobile] Delivery: Customers order from their phones and have items delivered to a seat, table, suite, or other designated location.
• [Mobile] Pre-Order Pickup: Customers place orders in advance and collect them at the scheduled venue or event.
• [Mobile] Pre-Order Delivery: Customers place orders in advance and have them delivered at the scheduled venue or event.
• [Mobile] Self Checkout: Customers scan eligible products, pay on their phones, and leave without assistance from a cashier.
• [Mobile] QuickPay: Customers scan a QR code, place an order, and show the confirmation screen to receive their items.

POS Menu Models

• [POS QS] Belly-Up: Traditional counter service where a staff member takes payment and the customer receives the order at the point of service.
• [POS QS] Order-Pay-Fulfill: A staff member takes the order and payment first, and the customer receives the items from a separate fulfillment area.
• [POS FS] Wait Staff: Staff-assisted table, club, suite, or bar service that can support tabs and routed fulfillment.

Kiosk Menu Models

• [Kiosk] Belly-Up: Customers order and pay at the kiosk, then receive the order at the point of service.
• [Kiosk] Order-Pay-Fulfill: Customers order and pay at the kiosk, then receive the items from a separate fulfillment area.

Autonomous Menu Models

• [Autonomous] Zippin': Supports Zippin autonomous checkout experiences in which customers select items and leave while the system handles billing.
• [Autonomous] Amazon Just Walk Out: Supports Amazon Just Walk Out experiences in which customers select items and leave while the system handles billing.

Surface Types and Content Management with Canopy 2.0

Shift4 Venue supports multiple surfaces—the points where customers and staff interact with the system:

• POS Terminals: Used by staff for fast, in-person ordering and payment.
• Self-Service Kiosks: Allow customers to place and pay for their own orders.
• Mobile Devices: Allow customers to browse menus, order, pay, and view confirmation or status information from their phones.
• Xpedite Devices: Used by fulfillment teams to receive and manage applicable orders through preparation and completion.

Canopy 2.0 Apps and Tools

Canopy 2.0 provides centralized control over menus, items, devices, and operational workflows. The following apps and tools are available within Canopy 2.0:

• Menu Manager: Create and manage revenue centers, menus, items, categories, and related menu content.
• Discounts: Create and manage automatic, manual, promo-code, and affiliation-based discounts, including eligible items, menus, schedules, usage limits, and priority.
• Orders: Review orders, issue refunds, and resend receipts.
• Status: Turn items or services on or off in real time.
• Reports (DataNow): Review operational and financial reporting, including sales, tenders, taxes, discounts, refunds, voids, service charges, items, and revenue-center performance.
• Loyalty: Run loyalty programs and virtual currency experiences.
• Devices: Set up and manage POS, kiosk, and related hardware.
• Access: Manage user access and roles within Canopy 2.0.
• Settings: Manage venue-wide settings, tenders, POS account users, seat manifests, and custom fees.

Note: The tools and workflows used by a venue may vary based on the products and features enabled for that location.