Devices - Printers

📄 Overview

This guide explains how to add and manage printers within Canopy 2.0 > Devices. Proper configuration ensures reliable printing and seamless communication with your POS systems.

🧠 Understanding Printer Details

When viewing your printer list, you'll see the following fields:

• 🖊️ Name: Custom name you gave the printer during setup.
• 📦 Type/Model: Printer brand selected (e.g., Epson or Star Micronics).
• 🔌 Connection: How the printer is connected (IP, Bluetooth, or USB).
• 🌐 IP: Displays the IP address or Bluetooth ID (if entered).
• 🧾 Receipt Printer: Indicates whether the printer is set to print receipts only (Yes/No).
• 🎛️ Print Controller: The workstation (e.g., PAX L1400 or E700) that manages print jobs to this printer.

🛠️ Editing an Existing Printer

To edit a printer:

1. Select the printer from the list.
2. The Edit Printer panel will appear.
3. You can update:
   • Name
   • Printer Type & Model
   • Receipt Printer setting
   • Connection Type (IP, Bluetooth, USB)
   • IP Address or Bluetooth ID
   • Print Controller
   • Backup Printer
4. Click Save to apply changes or X to discard.

➕ Adding a New Printer

1. Click the 🔵 Blue Plus Icon at the top-right of the page.
2. In the Add Printer panel, fill out the following:

🔤 Name:

Give the printer a unique, easy-to-identify name.

💡 Tip: Include the location, section number, and last 4 digits of the controlling device.

Example:

• 134 Burger Stand | 7894
• InSeat North Field | 3221
   

🖨️ Printer Type & Model:

Select the appropriate brand and model. It should either be Epson or Start Micronics.
 

🔗 Connection Type:

Choose one of the following:

• IP
• Bluetooth
• USB

⚠️ Note: Direct USB Receipt Printers do not need to be configured here unless they are USB Cloud Printers. Contact venuesupport@shift4.com or follow the printer setup guide for help.

Chit Setup
Receipt Setup
 

🌐 IP Address or Bluetooth ID:

• Enter the correct value based on your connection type.
• This must match your device's network configuration.

📌 Reminder: The IP Address must be set as Static or DHCP Reserved. If not, the printer may lose its address and stop working.

We recommend working with your IT team to configure this properly.
 

🎛️ Print Controller:

• Select the workstation (usually a PAX device) that will manage print jobs.

⚠️ Ensure the Print Controller is on the same network/VLAN as the printer to allow communication.
 

🔁 Backup Printer:

Optional: Set a backup printer. If the primary printer goes offline, jobs will reroute to the backup.

💾 Final Steps

Once all fields are complete:

• Click Save to create the printer configuration.
• Or select X in the top-right corner to cancel.