Devices - Printers

Article author
Jaime Baker
  • Updated

Description:
This article explains how to search for, manage, and add printers in Canopy 2.0 - Devices. This includes network printers for Cloud Receipt/Chit printing and no USB printers. Proper printer configuration ensures seamless operation and connectivity with POS systems.

 


 

Understanding Printers

  • Name:
    • What the printer was given when being created. 
  • Type/Model:
    • The printer model that was selected when being created. Will either show as Epson or Star Micronics.
  • Connection:
    • The type of connection selected, such as IP, Bluetooth, or USB.
  • IP:
    • Will either list the IP Address or Bluetooth ID if entered.
  • Receipt Printer:
    • Indicates either a Yes/No if the printer is set for Receipts Only.
  • Print Controller:
    • Displays the name of the Print Controller that is assigned to the printer.

 


 

How to Search for a Printer

  1. Access Canopy 2.0 Devices by going to your instance-devices.ordernext.com
  2. In Canopy 2.0, select the Devices drop-down on the left side of the screen.
  3. Choose Printers from the list.
  4. All available printers will be displayed on the page.
  5. To search for a specific printer, use the search box on the right side of the page.
    Note: Enter the exact name of the desired printer OR keywords and the search will automatically begin.
  6. All matching printers will appear.
  7. Select the desired printer to open the Edit Printer panel.

 


 

Managing a Printer

In the Edit Printer panel, you can view and update the following details:

  • Name
  • Printer Type
  • Printer Model
  • Receipt Printer
  • Connection Type
    • IP
    • Bluetooth
    • USB
  • IP Address OR Bluetooth ID Field
  • Printer Controller
  • Backup Printer

Note: Direct USB Printers for Receipts do not need to be configured here unless it’s a USB Cloud Printer for receipts only. For questions on this setup please contact venuesupport@shift4.com.

After making any changes, select Save at the bottom of the panel. Select the X at the top right of the panel to discard changes.

 


 

How to Add a Printer

  1. In Canopy 2.0, select the Devices drop-down on the left side of the screen.
  2. Choose Printers from the list.
  3. Select the Blue Plus Icon at the top right of the page to open the Add Printer panel.

In the Add Printer panel, you can enter the following information:

  • Name
    • Note: It’s important to name your printer something easily identifiable. Such as the name of the location, section number and the last 4 digits of the workstation that’s controlling it should be included when naming the printer.
    • Example: 134 Burger Stand | 7894 OR InSeat North Field | 3221
  • Printer Type
  • Printer Model
  • Connection Type
    • IP
    • Bluetooth
    • USB

Note: Direct USB Printers for Receipts do not need to be configured here unless it’s a USB Cloud Printer for receipts only. For questions on this setup please contact venuesupport@shift4.com.

  • IP Address OR Bluetooth ID Field

    • Depending on your printer setup you will enter the appropriate numerical value here for either the IP or Bluetooth ID. It’s important that what you enter matches the devices configuration so that the devices on your network can effectively communicate to the printer.

    • Note: The IP Address should always be a Static or DHCP Reserved address coming from the printer. This is important because if the IP is not set to either of these configurations on the network and within the printer then the device can lose that address and pick up a new one at any given time, thus losing the ability to print. It’s recommended that you work with your Network IT to achieve this or venuesupport@shift4.com.
  • Printer Controller
    • This is the workstation(typically a PAX L1400 or PAX E700) that controls the print requests.

Note: It’s important to make sure that the Print Controller you’re selecting is on the same Network/VLAN as the Printer so they can effectively communicate with each other.

  • Backup Printer
    • Works as stated, if your primary printer is offline or is not receiving print requests from the Print Controller, it will send them to the backup printer.

Once all required information is added, select Save to create the printer configuration. To discard changes, select the X at the top right corner of the panel.



Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

  • 📞 Phone: 877.559.4225
  • 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.

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