Status App Overview

📋 Overview

This guide covers the management of Revenue Centers and Global Items using the Status App in Canopy 2.0. You'll learn how to control availability for locations, items, and services across your venue — whether globally or per revenue center.

🔄 Important: After making any changes to availability, always Refresh Config and Sync Network Data at the terminal to ensure updates apply immediately.

🧍‍♂️ Managing Individual Revenue Centers

1. 📂 Access Revenue Center Status

• In Canopy 2.0, click the Status dropdown on the left-hand side.
• All Revenue Centers will display by default.
   

2. 🔎 Find Your Revenue Center

• Scroll or use the search bar to quickly locate a Revenue Center.
   

3. ⚙️ Manage Settings for the Selected Revenue Center

⭐ Favorite a Revenue Center

• Tap the Star icon to move it to the top of the list for easier access.

🍷 Alcohol Availability

Toggle alcohol availability for:

• Pickup (Mobile Ordering)
• Delivery (In-Seat Ordering)
• Kiosk
• POS
• All other service types

🛑 Accept New Orders Status

Control how new orders are handled:

Applies to Pickup, Delivery and Kiosk ordering only. This setting does not affect POS ordering.

🧾 Item Availability

• Manage item availability by menu within the selected Revenue Center.

🌐 Managing All Revenue Centers (Global Availability)

1. 📂 Access Global Availability

• In the Status App, select Global Availability (top-right corner).
• These changes affect all menus and revenue centers.
   

2. 🛠️ Adjust Global Settings

🍷 Alcohol Availability

Control alcohol across all ordering platforms:

• Everywhere
• Mobile Delivery
• Mobile Pickup
• POS
• Kiosk

🛎️ Service Availability

Enable or disable service types globally:

• Everywhere
• Mobile Delivery
• Mobile Pickup
• Kiosk

💡 Tip: Regularly check and adjust availability settings during special events, holidays, or unexpected service changes.

🌐 Managing Global Items

1. 🌐 Access Global Items

• In Canopy 2.0, click the Status dropdown and select Global Items
   

2. 🔎 Search for Global Items

• Use the search bar (upper-right corner) to locate items
• Type the item name (not SKU)

⚠️ Note: Search works by item name only, not SKU.

3. 📊 Item Details You’ll See

Each item listing includes:

• 🏷️ Item Name
• 🔢 SKU
• 🗂️ Display Category (if assigned)
• ✅ Availability Toggle
  • Blue (Right) = Item is available across all menus and revenue centers
  • Grey (Left) = Item is unavailable everywhere

🛠️ Note: You can override global availability per location using Status > Revenue Centers.

💡 Best Practices

• Use Global Items to manage universal availability across all locations.
• Use Revenue Centers for fine-tuned, location-based control.
• Routinely audit availability settings for:
  • Seasonal or limited-time items 🕒
  • Venue closures or special events 🏟️
  • Alcohol restrictions 🥂

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.