Description:
This article explains how to search for and manage venue settings in Canopy 2.0. Venue Settings allow users to customize key operational behaviors for point-of-sale (POS) devices, payments, and customer interactions.
How to Search for Venue Settings
- In Canopy 2.0, select the Settings drop-down on the left side of the screen.
- Choose Venue Settings from the list.
- All available Venue Settings will be displayed on the page.
- To search for a specific setting, use the search box on the right side of the page.
- All settings that meet the search criteria will appear on the page.
- After making the desired changes to the Venue Settings, select the Save button at the top of the page to apply the updates.
Available Venue Settings
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Enable Offline Mode:
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Activates offline mode globally for all Quick Service POS and Quick Service Tabs devices(Assuming they have a network connection to start) allowing the devices to operate without communicating on a network connection. Legacy Full Service POS devices are not impacted by this setting.
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To restore online functionality, you must manually disable this setting on all hardware.
- This setting can be used if you’re anticipating a network outage before an event or are experiencing poor network performance.
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Activates offline mode globally for all Quick Service POS and Quick Service Tabs devices(Assuming they have a network connection to start) allowing the devices to operate without communicating on a network connection. Legacy Full Service POS devices are not impacted by this setting.
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Require Manager PIN to Configure POS:
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When enabled, a manager PIN is required to access the POS Configuration section.
- This setting is enabled by default. It helps prevent staff from switching a device's menu configuration without approval.
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When enabled, a manager PIN is required to access the POS Configuration section.
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Alcohol Limit Message:
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This message appears when a customer attempts to order alcoholic beverages that exceed the venue’s alcohol limit.
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The message will only be displayed on Mobile Ordering/Delivery and Kiosks.
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This message appears when a customer attempts to order alcoholic beverages that exceed the venue’s alcohol limit.
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Alcohol Limit Per Order:
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Sets the maximum number of alcoholic beverages a guest can purchase per order.
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This only applies to Mobile Ordering/Delivery and Kiosks.
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Sets the maximum number of alcoholic beverages a guest can purchase per order.
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Require Card Payments to Open Tab:
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When enabled, a card payment must be provided before opening a tab, removing the button to select “Add Payment Later.”
- Prevents a tab from not having a card on file so that the ability to process a payment is not lost at the end of the night.
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When enabled, a card payment must be provided before opening a tab, removing the button to select “Add Payment Later.”
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Allow Cash Payments on POS:
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Enables cash payments across the venue.
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This setting can also be modified at the Revenue Center level if cash acceptance varies throughout the venue. This will override any venue-wide settings applied for that particular revenue center.
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Enables cash payments across the venue.
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Allow Ticket Payments on POS:
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Enables ticket payments throughout the venue.
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This setting can also be modified at the Revenue Center level if ticket acceptance varies throughout the venue. This will override any venue-wide settings applied for that particular revenue center.
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Enables ticket payments throughout the venue.
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Allow Gift Card Payments on POS:
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Allows the use of gift cards for payments across the venue.
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This setting can also be modified at the Revenue Center level if gift card acceptance varies throughout the venue. This will override any venue-wide settings applied for that particular revenue center.
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Allows the use of gift cards for payments across the venue.
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Confirm Suggested Tip Percentage:
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Prompts the guest to confirm the suggested tip percentage when one has not been selected.
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Note: No Tip is the default suggested tip option if this is turned off. Suggested Tip percentage setting can also be modified at the Revenue Center level. This will override the venue-wide setting applied for that particular revenue center.
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Prompts the guest to confirm the suggested tip percentage when one has not been selected.
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QR Tender Behavior:
- Determines whether the POS shows a QR code for guests to scan with their Wallet or scans the QR code generated by the guest’s Wallet.
- Determines whether the POS shows a QR code for guests to scan with their Wallet or scans the QR code generated by the guest’s Wallet.
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Enable POS Email Receipts:
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Adds an Email Receipt button to POS receipt screens.
- This setting is enabled by default.
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Adds an Email Receipt button to POS receipt screens.
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Enable POS SMS Receipts:
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Adds an SMS Receipt button to POS receipt screens.
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Note: This option is NOT available on E700 PAX devices.
- If you would like this feature to be enabled please contact venuesupport@shift4.com as there are additional steps required in order for SMS Receipts to be enabled.
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Adds an SMS Receipt button to POS receipt screens.
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SMS Receipt Message:
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Configures the message sent via SMS when the Enable SMS Receipts setting is enabled.
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Quick SMS Message Guide.
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Configures the message sent via SMS when the Enable SMS Receipts setting is enabled.
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Custom Tip Configuration:
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Sets the default custom tip options across the venue.
- This setting can also be modified at the Revenue Center level. Custom tip settings at the revenue center level will override this setting for that particular revenue center.
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Sets the default custom tip options across the venue.
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