Enabling Price Levels in Shift4 Venue Settings

📘 Overview

This guide explains how to create, manage, edit, enable, and disable Price Levels in Canopy 2.0. Price Levels let venues adjust item pricing based on specific events or services, enabling dynamic pricing and event-based reporting.

Price Levels now support Customer Facing Display (CFD) images. This feature allows you to assign a custom CFD image to a Price Level. When the Price Level is activated, the associated image will automatically appear across all Revenue Centers.

❓ What Are Price Levels?

Price Levels allow you to assign alternate pricing to menu items for different events. They are especially useful for venues hosting a variety of events with varying demand.

🔑 Key Benefits:

• 💵 Dynamic Pricing 

  Automatically adjusts item pricing across POS, Kiosk, and Mobile Ordering platforms when a new Price Level is enabled.
   

• 🖼️Price Level Images

  Allow for unique Customer Facing Display (CFD) images to be applied to each Price Level.

🧠 Examples of Price Levels

Tailor pricing to the type of event:

• 🎤 Concert Tier 1 – Top-tier performers
   
• 🎶 Concert Tier 2 – Mid-level concerts
   
• 🎸 Concert Tier 3 – Local artists
   
• 🧸 Kids Show – Family-friendly entertainment
   
• 🏆 Playoff Game – High-demand sports events
   
• 🏀 College Basketball – Varies based on teams & importance
   

🔹 The base item price is considered the "default" price—no need to create a separate level for it.

🛠️ How to Create a Price Level

Follow these steps to create and configure a new Price Level:

🖥️ Step 1: Log In

• Go to: yourinstance-menu.ordernext.com
  (Replace “yourinstance” with your organization’s instance name.)

⚙️ Step 2: Open Price Levels

1. In the left-hand menu, click Settings.

2. Scroll down and select Venue Settings.

3. Scroll down to Price Level and select Edit Price Level.

➕ Step 3: Add a New Price Level

1. In the Edit Price Levels window, click Add Price Level.

2. In the Add Price Level panel:

   • 🏷️ Enter the Name of the Price Level.

   • 🖼️ (Optional) Apply a Customer Facing Display (CFD) image.

💲 Step 4: Assign Item Pricing

1. Select Modify Item Prices.

2. The Global Items window will open.

3. For each item you want to adjust:

   • Enter the unique price for this Price Level.

   • Any items left unchanged will use the default price.

💾 Step 5: Save Your Changes

• Click Save to apply your new Price Level.

• Or click Cancel ❌ to exit without saving.

✅ Tip: After creating your Price Level, test a few items to confirm the pricing is correct before going live.

✏️ Editing or Deleting a Price Level

Within the Price Levels section, you can:

• 📝 Rename an existing Price Level.
   

• 🗑️ Delete a Price Level by clicking Delete Price Level 

  ⚠️ This action is permanent and will prompt a confirmation.

🔛 Enabling or Disabling Price Levels

To turn Price Levels on or off:

1. Navigate to Settings > Scroll to Price Level
    
2. Use the Price Level dropdown to select the desired Price Level
    

🛑 Only one Price Level can be active at a time. 

If no Price Level should be enabled, then you should have the Default selected. 

✅ Final Thoughts

By using Price Levels, your venue can:

• 💰 Maximize revenue with flexible, event-based pricing
   
• 📈 Gain insights from event-specific reporting
   
• ⚙️ Simplify pricing management for multiple events and service types
   

Let Price Levels do the heavy lifting, so you can focus on delivering great guest experiences.