Managing Operations with SkyTab Venue

🧭 Overview

SkyTab Venue is an all-in-one platform designed to help businesses manage food and beverage services across various locations—like stadiums, theme parks, and large event venues. Whether it’s placing an order at a kiosk or managing menus across multiple sites, SkyTab Venue provides the tools to simplify operations and enhance the guest experience.

In this guide, we’ll walk through how SkyTab Venue works, including:

• 🧾 POS systems, kiosks, and mobile ordering
   
• 🏗️ How your business is structured in the platform
   
• 🍔 Menu Models and Service Types
   
• 🧠 Managing content using Canopy 2.0
   

📦 SkyTab Venue: Product Highlights

SkyTab Venue includes several integrated tools that work together to streamline food and beverage operations:

🖥️ 1. POS Systems (Quick Service, Tabs, and Order Fulfillment)

Ideal for traditional in-person ordering. Staff can quickly enter orders, take payments, and reduce wait times at counters, tables, or bars. 

🧍‍♂️ 2. Self-Service Kiosks

Customers place and pay for their own orders—no staff needed. This reduces labor demand and helps lines move faster.

📱 3. Mobile Ordering

Customers can order from their phones for pickup, delivery, or self-checkout. Perfect for busy venues where convenience is key.

🛠️ 4. Canopy 2.0 (Content Management System)

Manage menus, items, devices, and settings for all your locations from one centralized system.

🏗️ How SkyTab Venue Organizes Your Business

SkyTab Venue uses a clear hierarchy to organize your operations:

• 🏢 Organization: Your business or group managing multiple venues.
   
• 📍 Venue: A specific location, like a stadium or restaurant.
   
• 💵 Revenue Center: An area within a venue (e.g., a bar or concession stand).
   
• 📋 Menu: The list of items available for sale in each Revenue Center.
   
• 🍟 Item: A specific product, such as food, drinks, or merch.
   

This structure helps you scale and maintain consistency while customizing each location.

📊 Menu Models & Service Types

Menu Models define how a menu behaves based on where and how the order is placed.

📲 Mobile Menu Models

• 📦 Pickup – Customers order remotely and collect at the venue.
   
• 🚚 Delivery – Items delivered to the customer (like seat-side service).
   
• 🕒 Pre-Order – Orders scheduled in advance.
   
• 🤳 Self-Checkout – Customers scan, pay, and go on their own.
   

🧾 POS Menu Models

• ⚡ Quick Service – Fast, counter-based service.
   
• 🍽️ Quick Service (Tabs) – Table service with staff.
   
• ⏳ Order-Pay-Fulfill – Order and pay first, then receive items later.
   

🖼️ Kiosk Models

• 👤 Belly-Up – Order and pay immediately at the kiosk.
   
• ⏳ Order-Pay-Fulfill – Order and pay first, then receive items later.
   

🤖 Autonomous Models

• 🛍️ Zippin / Amazon Just Walk Out – Customers pick what they want and leave; the system handles billing automatically.

🔧 Service Types

These define how customers interact with your services:

• 🧑‍💼 POS: Staff-assisted, traditional ordering.
   
• 🛎️ Pickup: Customers place mobile orders and pick them up.
   
• 📸 Quick Pay: Customers scan a QR code to order and show a confirmation.
   
• 🪑 Delivery: Items are brought directly to the customer’s location.
   
• 🧾 Self-Checkout: Customers pay for items without staff assistance.
   

These options let you choose the best customer experience for each venue.

🖥️ Surface Types & Content Management with Canopy 2.0

SkyTab Venue supports multiple “surfaces”—where customers and staff interact with the system:

• 🧾 POS Terminals – Used by staff for fast, in-person service.
   
• 🧍‍♂️ Self-Service Kiosks – Let customers place and pay for their own orders.
   
• 📱 Mobile Devices – Customers order directly from their phones.
   

🧠 Canopy 2.0 (CMS)

Canopy 2.0 gives you control over menus, items, and workflows from one central place.

📚 Canopy 2.0 Apps

• 🗂️ Menu Manager: Create and manage menus, items, and revenue centers.
   
• 🧾 Orders App: Review orders, issue refunds, and resend receipts.
   
• 🚦 Status App: Turn items or services on/off in real time.
   
• 📈 Reports(DataNow): Reporting and analytics across all locations.
   
• 🎁 Loyalty App: Run loyalty programs, virtual currency, and promos.
   
• 🛠️ Devices App: Set up and manage POS or kiosk hardware.
   
• 🔐 Access App: Manage user access and roles within Canopy 2.0.
   
• ⚙️ Settings App: Manage venue-wide settings, tenders, POS account users, seat manifests, and custom fees.

✅ Summary

SkyTab Venue gives you the tools to:

• 📊 Run efficient operations
   
• 👥 Serve customers faster
   
• 🌍 Scale across multiple locations
   

With a flexible platform that includes POS systems, kiosks, mobile ordering, and Canopy 2.0, you’ll be equipped to meet the demands of modern venues while delivering a great customer experience.

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.