Summary: Ensure all point of sale (POS) devices remain fully operational and free of battery-related tamper issues by maintaining health during the offseason when not in active use. Shift4 recommends regular quarterly charging combined with proactive monitoring as essential standards to keep devices ready for annual events, avoiding tamper alarms and battery failures. Practicing maintenance activities prolongs device life and avoids a lengthy replacement process.
Key Maintenance Guidelines
Quarterly Charging:
Devices must be fully charged and turned on at least once every three months to prevent coin battery drain and tamper issues.
Battery Health Monitoring:
Maintaining regular charging cycles preserves battery life and prevents device failures when deployed after long breaks between events.
Dormant Device Management:
Devices left unused for extended periods are at risk for battery depletion and operational faults, such as security alerts for tampering.
Maintenance Activities and Schedule
| Activity | Frequency | Responsible Party | Notes |
| Full device recharge | Quarterly (every three months) | Client / On-site team | Use a standardized charging process for all devices to maintain battery health. |
| Power on devices once fully charged | Quarterly | Client / Merchant | Power on devices on a network or SIM card to audit that all components are in working order and can check into PAXSTORE for reporting audits. |
| Quarterly asset activity report | Quarterly | Client / Merchant | Report request should include the last active time/date to audit successful quarterly check-in. |
| Firmware and software updates | Annually (pre-event) | Client / Merchant | Apply necessary Gold Standard (GS) updates to ensure smooth event operations. |
| Post-event device inspection | Annually (post-event) | Client / Merchant | Assess devices for any wear or damage and schedule repairs via the RMA process. |
Reporting and Support
Quarterly Reports:
We will provide a detailed activity report at the end of each onsite maintenance window. This report shows the current battery and charging status of all POS devices and highlights any devices needing follow-up.
Action Items:
Client must coordinate and schedule device recharging based on the report to ensure no device remains uncharged for over three months.
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