Configuring Barcode Scanners for POS & Kiosk

This article will explain how to configure a barcode scanner with SkyTab Venue. Scanners are used for 3rd party loyalty payments/Gift Cards/Season Ticket Holder Discounts. Scanners will not allow an item to be scanned and the item to be added to the cart (this applies to both Concession Mode and Kiosk Modes).

SkyTab Venue Supported Scanners: 

• Zebra Scanners, DS9208 Model and DS9308 Model
• Zebra Model DS457 (Kiosk Scanner)

Scanner Spec Sheets: https://s3.amazonaws.com/shift4-payments-files/S4_Enterprise2DScanner_SpecSheet.pdf 

Glossary:

USB – the interface that enables communication between a tablet/computer to a device. They can come in a variety of connection types. 

Port - the connection interface where you plug in the USB connection

Configuring the Barcode Scanner | POS - KIOSK

1. Plug the scanner into a USB Connection on the HUB and allow the device to power up. 

• The HUB displayed below is for the PAX L1400 Workstation. 

2. With the SkyTab Venue App open on the POS - KIOSK, scan the configuration barcode below. 

3. After scanning the above barcode you will hear an audible chime from the scanner indicating the device has been registered successfully to the above interface. 

• Once the device’s success chime ends, you should reboot the workstation and reopen the SkyTab Venue POS App.
  
  
• Run any necessary tests with the barcode scanner to ensure it’s working with the SkyTab Venue POS App. If you have any questions or need further assistance please reach out to venuesupport@shift4.com. 

Configuring the Zebra Model DS457(Built-in Kiosk Scanner) | KIOSK

For Zebra Model DS457 Kiosk Scanners that are mounted on Olea Kiosks, make sure to also scan this additional barcode to remedy issues with reading QR Codes from mobile devices.

Troubleshooting:

• Power Issues
  
  
  • Make sure the USB cable is properly inserted into the hub and that the RJ connector is fully plugged into the port at the back of the scanner. 
    
    
  • If still not powering on, try unplugging and plugging back in. You might need a paper clip or a needle to remove the RJ connector from the port.
    
    

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.