Configure Menu Models in Shift4 Venue

Description: Learn to create, identify, and configure Menu Models in Shift4 Venue to standardize menu behavior across service types and reduce setup time.

Menu Models in Shift4 Venue simplify menu configuration by automatically applying all required settings for a specific service flow. Instead of adjusting each setting manually, selecting a Menu Model sets up the correct behavior for your service type.

Prerequisites

Before configuring Menu Models, confirm the following:

• Menu Manager access in Shift4 Venue
• Full-Venue Shift4 Processing

Important: FreedomPay and Braintree are not supported. For access or questions, contact your Account Manager or venuesupport@shift4.com.

Creating or Editing Menus with Menu Models

When adding or updating menus in Shift4 Venue, keep the following in mind:

• Adding a new menu requires a Menu Model selection.
• Existing Legacy Menus (POS, Pickup, and others without brackets) can be upgraded to a Menu Model.
• You can switch between Menu Models, but you cannot switch back to a Legacy Service Type.

Note: After saving, all Menu Model settings apply automatically. You do not need to manually adjust POS submission or other configurations.

Identify Legacy vs. Menu Models
 

In Shift4 Venue, select Menus > Revenue Centers to view your menus.

• Menu Models display with brackets — for example, [POS] Belly Up.
• Legacy Types display without brackets — for example, POS or Pickup.

To upgrade a Legacy Menu to a Menu Model:

1. Select the edit icon next to the menu.
2. Select a Menu Model.
3. Select Save.
   

Mobile Menu Models

[Mobile] Pickup

Used for traditional pickup orders. Orders enter a Processing state and appear in Xpedite.

1. Guest places order.
2. Order enters Processing.
3. Staff prepares order.
4. Expo marks the order as Ready.
5. Guest picks up the order.
6. Order completes and payment settles.

[Mobile] Delivery

Used for in-seat or table service. The order flow mirrors Pickup, with Out for Delivery status updates applied.

[Mobile] Pre-Order Pickup

Used for advance pickup orders placed before an event.

• Orders settle immediately and are marked Completed.
• Staff prepares orders day-of-event, and guests pick up on arrival.

[Mobile] Pre-Order Delivery

Used for advance delivery orders. Runners deliver the order at a designated time. The flow is the same as Pre-Order Pickup.

[Mobile] Self Checkout

Used for self-service barcode scanning.

• Guests scan, submit, and complete the order with immediate settlement.
• No cashier interaction is required.

[Mobile] QuickPay

Used for hawking service. The guest scans a QR code, places an order, and shows the confirmation to the hawker.

POS Menu Models

[POS] Belly Up

Traditional concession flow. The order is placed, paid, and fulfilled at the cashier station.

[POS] Order-Pay-Fulfill

The order is placed and paid at the register, then prints to the kitchen for fulfillment. The guest picks up the order at a separate location.

Important: This model requires Cloud Kitchen Printing setup. Contact venuesupport@shift4.com for assistance.

[POS] Tabs

Used for open tab service at bars and clubs. Orders can be paid at a later time, and kitchen routing is supported.

Kiosk Menu Models

[Kiosk] Belly Up

The guest places and pays for an order at a kiosk, then receives the item from a cashier.

[Kiosk] Order-Pay-Fulfill

The guest orders and pays at a kiosk, then picks up the order from a designated area when ready.

1. Order enters Processing and prints to the kitchen.
2. Expo marks the order complete when fulfilled.
3. Guest picks up the order.

Autonomous Menu Models

The following models support integration with autonomous retail technologies:

• [Autonomous] Zippin
• [Autonomous] Amazon Just Walk Out

Important: Autonomous models require configuration by the Shift4 Venue Team. Contact venuesupport@shift4.com to get started.

Best Practices

• Standardize all menus using Menu Models to reduce operational risk.
• Avoid using or creating new Legacy Service Types.
• If you are unsure which model to select, review the service flow descriptions above or contact venuesupport@shift4.com.