Settings - Merchants

📋 Overview

This guide explains how Merchants work in Canopy 2.0, including how they are created, used, and assigned to Revenue Centers and Menus.

⚠️ Important: 

You typically do not need to edit anything in the Merchants section yourself. 
If something appears incorrect or missing, please reach out to 📧 venuesupport@shift4.com.

🧠 Understanding Merchants

When your venue's database is first created, Merchant IDs are added to Canopy 2.0 using a secure token linked to your Merchant Account. These IDs direct funds to the correct processing accounts.
 

🏷️ What Merchants Look Like

Each Merchant usually includes:

• Your Venue Name
   
• Your Account Number
   
• Your Shift4 MID (Merchant ID)
   
• A tag for CP or CNP
   

Example:

Shift4 Venue Arena [CP] (Account #123456 / MID#1234567)  

Shift4 Venue Arena [CNP] (Account #654321 / MID#7654321)

💳 CP vs. CNP – What’s the Difference?

💡 Why it matters: Assigning the wrong merchant could lead to:

• ❌ Processing errors
   
• 💵 Funding issues
   
• 🔁 Refund problems
   

🆕 When Creating New Menus or Revenue Centers

• Merchants are not auto-assigned to new menus or revenue centers.
   
• You must manually select the correct merchant each time.
   

🛑 Reminder

If you ever suspect something is off with your merchant setup — don’t make changes yourself. Instead, contact 📧 venuesupport@shift4.com for help.