Resolving PAX device error "Card Reader Status 100025, PLEASE SETTLE,"

Summary: "Card Reader Status 100025, PLEASE SETTLE," means the Shift4 BroadPOS app has reached its limit of pending transactions that haven't been submitted to the payment processor for settlement. This status appears when the device goes offline or experiences intermittent or poor network connectivity. While offline, the device stores transactions until the connection is strong enough to batch and settle the orders. To resolve this error on a PAX device, close the current batch to clear the status.

Reboot the Device

Start by rebooting the PAX terminal to refresh the system.

1. Press and hold the Power button.
2. Select Restart or power the device off and back on.

Close the Open Batch

After rebooting, use the Shift4 app to close the pending batch.

1. Open the Shift4 app.
2. Tap FUNC.
3. Select Batch.
4. Choose Batch Close.

Note: Once the batch is successfully closed, the error should no longer appear. Retry the original transaction to confirm.

Confirm the Correct Apps Are Installed

Before proceeding with additional troubleshooting or device setup, confirm that the correct Shift4 apps are installed.

Important: Reference the Gold Standard article to ensure the appropriate applications are installed on the device.