Understanding Modifiers and Modifier Groups in Canopy

In the world of sports and entertainment venues, managing food and beverage offerings efficiently is crucial. To streamline this process, Canopy 2.0 introduces a new concept of Modifiers and Modifier Groups, a powerful feature that allows managers to tailor their menus and enhance customer experiences.

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Examples of Mobile Ordering Modifier Groups

Modifiers and Their Role

Modifiers are item customizations within Canopy 2.0. They allow managers to configure adjustments to food and beverage items, ensuring that each order meets the unique preferences of their customers. 

Examples of Modifiers: 

• No Cheese
• No Tomato
• Add Cheese
• Add Tomato

Modifier Groups: Organizing Customization

Modifier Groups allows managers to categorize Modifiers effectively. Imagine them as folders, neatly organizing your customization options. This not only simplifies the management of your menus but also enhances the customer ordering experience by presenting choices in an intuitive and structured manner.

Examples of Modifier Groups: 

• Burger Modifications
• Coffee Sweetener Flavor
• Number of Creamers
• Cocktail Mixers

Global Items and Modifiers

Global items are considered your base items and are able to be modified by a Modifier Group containing Modifiers. This flexibility enables managers to use existing items and expand their menu offerings effortlessly. Whether it's turning a standard drink into a customizable cocktail or a basic burger into a gourmet delight, Modifier Groups and Modifiers make it possible.

Examples of Global Items (base items): 

• Cheeseburger
• Cold Brew
• Bavarian Pretzel
• Soft-Serve Ice Cream

Defining Behavior: Minimum and Maximum Inputs

Modifiers and Modifier Groups bring versatility to your menu by allowing you to define their behavior. With options such as radio buttons, checkboxes, quantity selectors, required, or optional you have the power to set the rules. Specify the minimum and maximum inputs for each Modifier or Modifier Group, giving you fine-grained control over how customers can personalize their orders.

Sorting for Clarity

In the world of sports and entertainment, clarity is key. Canopy 2.0 allows you to sort Modifier Groups and Modifiers at the global level, ensuring that your menu remains organized and user-friendly. This makes it easier for both managers and customers to navigate the available customization options.

In this support article, we will dive deeper into Modifiers and Modifier Groups, exploring how to create, manage, and optimize these features within Canopy 2.0. By the end, you'll be equipped with the knowledge and tools to take full advantage of these powerful customization features and provide a top-notch experience for your fans.

Let's dive in!

Customizing Modifiers for your Existing Global Items

Let's say you have a cheeseburger offered at many of your locations and you want to offer customizations to your guests. We are going to create several Modifiers, create two Modifier Groups, and then add the Modifier Groups to the cheeseburger.

Creating the Modifiers

1. Head to Menus > Items
2. Click the blue "+" in the upper right-hand corner.
3. Fill out the following required fields:
   • Name
   • Display Name
   • SKU
   • Availability
   • Menus
     • Add to all Revenue Centers & Menus in which this Modifier will be available
   • Price
   • Tax & Tax Rate
   • Classifications
   • Reporting Category
     • Note: Do not add a display category. If you do, that's ok, it will be removed automatically in another step.
   • Minimum and Maximum 
     • Note: View the specific behaviors in THIS support article.
4. Click Save

Repeat the steps above for every Modifier you would like to create.

Creating the Modifier Groups

1. Head to Menus > Modifier Groups
2. Click the blue "+" in the upper right-hand corner.
3. Fill out the following required fields:
   • Name
   • Display Name
4. Click on Select Modifiers
5. Select each of the Modifiers you created from the section above.
6. Click Save and then Save again. 

Repeat the steps above for every Modifier Group you would like to create.

Adding Modifier Groups to the Cheeseburger

1. Head to Menus > Items
2. Select the item you want to customize.
3. Scroll to the bottom of the drawer and click on "Select Modifier Groups".
4. Select each of the Modifier Groups for which the current item will be customized.
5. Enter the Minimum and Maximum for each selected Modifier Group
   • Note: View the specific behaviors in THIS support article. 
6. Click Save and then Save again.

Sorting Modifiers and Modifier Groups (optional)

1. Head to Menus > Modifier Groups
2. Click on the Sort button in the upper right-hand corner
3. Click and drag each modifier group to the desired position.
4. To sort Modifiers within each group, click the arrow to the right of each Modifier Group
5. Click and drag each Modifier within each Modifier Group to the desired position.
6. Click Save

Note: The sorting feature requires setup via the VenueNext Support Team. If an orange banner appears at the top of this page, please contact help@venuenext.com to enable this feature.

Final Notes and Restrictions

• Modifier Groups cannot be added to Modifiers (known as "nested" modifiers).
  • Ex: The "No Tomato" or "Add Cheese" items should not have a Modifier Group selected.
• Modifiers are defined in the Items list with a blue "M" icon.
• Quantity selectors are only visible on Mobile Ordering and are unavailable on POS or Kiosk devices. 
• Combos are unsupported, as Modifiers will not display as single à la carte items on the POS, Kiosk, or Mobile Ordering.

Basic Troubleshooting

• Modifiers are not appearing in the Modifier Group on POS, Kiosk, or Mobile ordering.
  • Be sure that your Modifiers are added to the menus in which you want to offer them.
  • Modifiers cannot have a Display Category added to them.
  • Double check the availability of the Modifiers
• Modifiers are appearing as individual items instead of within the Modifier Group
  • This normally means that a Display Category is assigned to the Modifier. Remove the Display Category and then test again.
• The Modifier Group is not appearing on the item on POS, Kiosk, or Mobile ordering.
  • Navigate to the base item in Canopy 2.0 and check that the Modifier Group has been added.

If you need additional assistance, please submit a ticket to help@venuenext.com.