Event Day F&B Management

  • How to Adjust Item Availability

    How to Adjust Item Visibility   If you find an item is not showing on a menu or if there is a need to turn an item of...

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  • Assigning Sections to Runners

    How to Assign a Section in the Runner App   This document outlines how to assign a runner a section in the runner app...

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  • Refunds in Canopy for F&B or Merchandise

      Refunds in Canopy for F&B or Merchandise This article will walk through the steps to refund an item in F&B or Mer...

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  • Understanding Stand Visibility

    Understanding Stand Visibility for Express/In-Seat Delivery This helpful article will walk through the steps to adjus...

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  • How to Manually Close an Open Order In Canopy

      This document will cover the process to manually close open orders   Step 1: Begin by navigating to F&B → Orders ...

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  • Business Hours/Order Ahead Hours

    Business Hours/Order Ahead Hours   This document will cover configuring Business Hours and Order Ahead Hours. Busines...

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  • Manually Setting Wait Time Warnings

    Wait time warnings can manually be set in Canopy or the Status app so that the guest expectations can be set before t...

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  • Inventory Management - Food & Beverage

    Inventory Settings for F&B   This document will explain inventory settings for Food & Beverage in 2.0   THESE SETTING...

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  • Inventory Restrictions by Menu

    How to Control Inventory in Canopy   Step 1 First, enable inventory management in your venue settings by going to Ven...

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  • Order State Text Message Notifications

    After a food & beverage or merchandise purchase, guests can opt to receive text messages as their order is being prep...

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  • Navigating Status App

    Navigating Status APP- OPENING, PAUSING AND CLOSING STANDS  Status APP is a tool that you can use to control the flo...

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  • Creating a Runner Account

    Step 1 - Create a Runner Role Go to Accounts > Roles Click New Role Enter Runner as the role name Click permissions ...

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  • Canopy QuickGuide for F&B/Merchandise

    Quick Guide to Canopy for managing events  Open the Services F&B Venue Settings-->Turn Service Green-->...

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  • Event Preparation for F&B/Merchandise

    Here is a sample checklist to prepare for an event: Close Orders After the previous event, close/refund...

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  • Refunds in Canopy for F&B or Merchandise

    From the main orders page (F&B --> F&B Orders or Merchandise Orders) select DETAILS to view the full page of order de...

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  • Location to Aisle Mapping

    For in-seat delivery, you need to map each seat to a delivery location. Seats are pre-assigned to a delivery aisle ba...

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  • Venue Settings

    Venue Settings controls the locations and services across the venue. If you want to turn services on/off or turn alco...

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  • Automatic Delivery Wait Time Settings

    VenueNext can automatically calculate the wait times for delivery (not used for pickup because the guest can pick up ...

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