Orders - All Orders

Description:
This article explains how to search for and view orders in Menu Manager. Orders placed through a point-of-sale (POS) system, self-service kiosk, or the OrderNext mobile ordering platform will appear on the All Orders page for review and management. By following these steps, you can efficiently search for, view, and manage all orders within Menu Manager, helping to streamline operations and provide better customer support.

How to Search for an Order

1. Access Menu Manager Orders by going to your instance-refund.ordernext.com
2. In Menu Manager, select the Orders drop-down on the left side of the screen.
3. Recent orders will automatically populate the page by default.
4. You can adjust the following criteria at the top of the page:
   • Date Range 
     • No range larger than 14 days and will default to the current date
   • Order Status 
     • Default: All Order Statuses.
   • Revenue Center
     • Default: All Revenue Centers.

Note: Adjusting the Order Status or Revenue Center filters will narrow your search to include only those matching your criteria. To reset to default, uncheck any filters you’ve selected or refresh the page.

5. On the right side of the screen, use the search box and the drop-down next to it to search by the following:
   • Order #
   • Customer
   • UUID
   • Last 4 of Customer Card
6. Enter your search criteria and select the blue magnifying glass to the right to begin the search.
7. Any orders matching your search will appear.

Note: If no results are found, try expanding your date range, include all order statuses, or include all revenue centers. If one search method (e.g., order #) doesn’t work, try another (e.g., last four digits).

How to View an Order

1. In Menu Manager, select the Orders drop-down on the left side of the screen.
2. Choose All Orders from the list.
3. Recent orders will automatically populate.
4. Once you locate the desired order (using search criteria if needed), select the order.
5. The Order Details panel will appear on the right side.
6. From this panel, you can:
   • View the current status of the order.
   • Send a receipt to an email address.
   • Issue a refund, if applicable based on the order status.
   • View order details such as:
     • Order #, Created Date, Revenue Center, Service Type, and more.
     • Line items, Item Subtotal, Tax, Gratuity, and Total.
     • Payment Transactions (last 4, transaction date and time, Transaction Status, Authorization Amount, Settlement Amount).
     • Detailed Payment Information.
       • This field is important if you’re trying to locate this transaction on the Lighthouse Transaction Manager portal.
       • The Requestor ID, Merchant Reference Code, and Invoice Number are all the same. This is what you would use to identify a transaction in Lighthouse Transaction Manager, especially if you have several transactions with the same last 4 of the card number and similar sale amounts. 
       • The Authorization Code is also a unique identifier that can be used to further identify the correct transaction in Lighthouse Transaction Manager. The unique identifier will be within the transaction information page on Lighthouse.
     • Order state history (timeline of the order's lifecycle).
     • Mutation history (changes made to the order).
       • For example, Kitchen Prints will most commonly be displayed here to show whether they were successful or not. 
       • Identification history, including Device, Employee, Revenue Center, and Menu.
7. When finished, select the X at the top right of the panel to close the Order Details panel.