Guest-Facing Tip Configurations

Canopy allows you to customize the tip options displayed to your guests. This functionality is available in two sections of Canopy 2.0:

1. Settings > Venue Settings
   • Click the “Configure” button to open the configuration drawer and manage your venue tip settings.
2. Menus > Revenue Centers
   • When "Enable Tips" is enabled, the tip configurations below will be displayed.

Available Configurations

The following configurations exist at both the Venue-level and Revenue Center-level. Editing the Venue-level settings in any way will apply and overwrite any tip configurations defined at the Revenue Center-levels.

Top-level Configurations

These settings apply to all tip options:

• Include Charges & Fees
  • When enabled, tips will be calculated based on the total amount, including service charges and delivery fees.
• Include Promotions
  • When enabled, tips will be calculated based on the total amount after applying promotions.
• Enable Custom Tip Option
  • When enabled, guests can enter a custom tip amount, replacing the fifth tip option.

Tip Options

At least two and no more than five options may be configured. The options are as follows:

• Tip Option 1: "No Tip" is always enabled and counts towards the minimum/maximum options.
• Tip Option 2-4: You can add or remove multiple custom options up to the allowed maximum.
  • Note: You must enter an integer between 1-100 to enable the tip option.
• Tip Option 5:
  • When the "Enable Custom Tip Option" is enabled, this tip option will be replaced with "Other".
  • When the "Enable Custom Tip Option" is disabled, a custom tip option may be entered.

Set Default Tip Option

This setting allows you to define the tip option that is selected by default for the guest. At this time, the "No Tip" and "Other" tip options are unable to be selected. See additional notes below for an alternative setup option.

Applying "None" on this setting will prevent any configured tip option from being pre-selected on POS, Kiosk, and Mobile Ordering. 

Additional Notes

No Tip Default Alternative

Some venues would like to have "No Tip" as the default tip selection for orders. This is achievable by setting:

1. Default Tip Option = None
2. and, Venue Settings > Confirm Suggested Tip Percentage = On

This configuration will prompt the user to confirm they have not deliberately selected a tip option. If they confirm, then no tip will be added to the order. If they do not confirm, they can make a new tip selection.

Sequence

Tip options displayed to guests are always displayed in a fixed sequence on POS, Kiosk, and Mobile Ordering:

1. “No Tip” option (always first)
2. Tip Option 2
3. Tip Option 3
4. Tip Option 4
5. Tip Option 5 OR “Other” option (always last)

The Customer-Facing-Display (CFD) presents tip options in a different way and may not reflect the order above.

Legacy Tip Configurations

Any tip configurations that have been set up before the launch of these new settings will remain as-is until modified in Canopy 2.0. 

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

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