Use TicketMaster Loaded Tickets in Shift4 Venue

Description: Shift4 Venue integrates with TicketMaster to support Loaded Tickets—event tickets bundled with virtual currency. This virtual currency can be used at the point of sale and for mobile orders. This guide explains the user experience, administrative controls, and setup process for TicketMaster Loaded Tickets and SKU Loaded Tickets.

Load TicketMaster Loaded Tickets

Once activated, a Load Tickets button appears on the Wallet home screen. Users can:

• Select eligible tickets 60 minutes before the Access Control Start Time.
• Enter a ticket number manually (e.g., for PDF tickets).
• Choose which tickets to load if multiple tickets exist for an event.

Important: Once a ticket is loaded, its value is non-transferrable. A confirmation disclaimer will appear to remind users not to load tickets intended for transfer.

Note: Loaded ticket funds expire at 3 a.m. the day after the event.

Special Scenarios

• Doubleheaders: Only the first game's tickets are shown initially. Tickets for the second game will appear 60 minutes before its Access Control Start Time.
• Stolen Tickets: Admins can credit the rightful ticket owner via the Shift4 Venue Loyalty app. The original loader’s data is accessible, and funds can be removed if necessary.
• Guessed Ticket Numbers: Though extremely unlikely (1 in 4.7 x 10^19), the same stolen ticket workflow can be applied if a ticket is manually guessed and loaded.

Enable TicketMaster Loaded Tickets

To enable this feature:

1. Contact your Shift4 Venue account manager.
2. Contact your TicketMaster representative to enable the Loaded Value Barcode feed.

Use SKU Loaded Tickets

SKU Loaded Tickets apply specific discount affiliations:

• Discounts are tied to ticket affiliations.
• Promotions can be restricted by location, number of uses, or item SKUs.
• Affiliations apply only on the event day and are removed afterward.

Enable SKU Loaded Tickets

1. Work with your Shift4 Venue account manager to create required affiliations.
2. Ask your TicketMaster rep to configure added value tickets.
3. Ensure the "export_type" matches the affiliations set up in Shift4 Venue.
4. Create a promotion and limit eligibility to users with the designated affiliation.

Ticketmaster API Access

Send the following approval email to nexus_Help@ticketmaster.com:

"[Client Contact Name], [Client Contact Position, at [Client name] I hereby approve Ticketmaster to provide access for Ticketmaster Nexus Partner [Nexus Partner Name] to the [Client’s Name]’s Archtics Database in order for [Nexus Partner Name] to access fan, ticket, event, and any added-value information in the database. The [Client Name]’s Archtics database name/DSN is [name] and site ID is [name]. I also understand that this integration will be kept active until myself or someone else from [Client Name] email the Ticketmaster integration team to deactivate the integrations. Please let me know if any questions. Thank you, [Name] [Date].” For next steps, I have included the appropriate contacts from the [Nexus Partner Name] and my local Ticketmaster support staff in this email."

Note: Be sure to copy your Shift4 Venue/Shift4 Account Manager and your local Ticketmaster representative on this email.

Required Ticketmaster Authentication Fields

• Ticketmaster API Key
• Ticketmaster Client ID
• Ticketmaster Client Secret
• Ticketmaster DSN
• Ticketmaster Visual Presets
• Ticketmaster Site Name