Loyalty & Mobile Wallet

Manage virtual currency and configure automatic reward rules

Managing Virtual Currency

  • TicketMaster Loaded Tickets

    Description: VenueNext is a TicketMaster certified Loaded Tickets provider.  Teams may offer “Loaded Tickets” i.e. ti...

    Read more

  • SeatGeek Loaded Tickets

    VenueNext is a certified Loaded Tickets provider for SeatGeek.  Teams may offer “Loaded Tickets” i.e. tickets bundled...

    Read more

  • Tickets.com Loaded Tickets

    VenueNext is a TicketMaster certified Loaded Tickets provider.  Teams may offer “Loaded Tickets” i.e. tickets bundled...

    Read more

  • My Badge Tier/ Affiliation Configuration

    What does the badge look like? What is the badge used for?  The badge is typically used as a quick way for members ...

    Read more

Attendance Auto-Award Rules

  • Regular Scan

    Regular award is a mobile ticket scan category that can be used to award fans that use their mobile app to enter the ...

    Read more

  • Early Arrival

    Early scan is a mobile ticket scan category that can be used to award fans that use their mobile app to enter the ven...

    Read more

  • Multiple Games

    Consecutive scanning is a mobile ticket scan category that can be used to award fans that have attended multiple even...

    Read more

  • Event Configuration & Other Details

    STH Bonus All mobile ticket scan categories can optionally have a season-ticket-holder (STH) bonus applied, which wi...

    Read more

  • Awarding Experiences & Coupons

    Fans can receive a marketplace experience/ digital coupon as an automatic reward (in addition to virtual currency).  ...

    Read more

Purchase Auto-Award Rules

  • Purchase Cashback

    Reward type used to issue a virtual currency cashback reward after a certain threshold in spend it met. Example: Ear...

    Read more

  • Specific Items

    Fans can earn virtual currency or marketplace experiences when purchasing specific food & beverage items or specific ...

    Read more

Other Auto-Award Rules

  • Preferred Credit Card

    Fans can earn virtual currency or marketplace experience when saving a preferred credit card into their profile. The...

    Read more

  • 3rd Party Awards

    Reward type used to provide information to the end-user about other (non-VN automated) ways they can earn virtual cur...

    Read more

Frequently Asked Questions

  • Promotion & Virtual Currency Integration

    The following describes how 3rd parties can integrate with VenueNext to drive an account's eligible promotions and it...

    Read more

  • FAQs

    Why aren’t my attendance reward rules working? For attendance reward rules to work, the event ID must be configured i...

    Read more