Shift4 Venue: Switching POS Devices Between Venues

Switching devices between venues and orgs within the same ecosystem on the same APK build is now supported on POS Summit builds.

For more information on POS Summit, click HERE.

Prerequisites 

1. Finish and sync all pending transactions and orders on every device before migration.
2. Ensure the target venue/organization is configured and ready. If you see “Unable to proceed" after de-registering from the current venue, please contact support to validate the configuration for the target venue.

Switching One or More Devices Between Venues in the Same Organization

1. Login to Device Manager App in Canopy 2 (instancename-devices.ordernext.com) > confirm that the current venue where the device(s) are registered is selected in the dropdown in the top left
2. Go to Hardware > Registered > Locate device(s) by Serial Number or Device ID > Select the device(s) > tap Deregister

1. From the Shift4 Venue POS app on the device(s), open the hamburger menu > tap Sync Network Data > arrive at the registration screen
2. You can now register your device(s) to the new venue
   • To manually register individual devices > scan the QR code on the registration screen from a mobile device and follow the instructions
   • To bulk register multiple devices > in Device Manager App, select the target venue from dropdown in top left > go to Hardware > Pending > Locate device(s) by Serial Number or Device ID > Select the device(s) > tap Register

Switching One or More Devices Between Organizations in the Same Ecosystem

1. Login to Device Manager App > confirm that the current venue where the device(s) are registered is selected in the dropdown in the top left
2. Go to Hardware > Registered > Locate device(s) by Serial Number or Device ID > Select the device(s) > tap Deregister
3. From the Shift4 Venue POS app on the device(s), open the hamburger menu > tap Sync Network Data > arrive at the registration screen
4. You can now register your device(s) to the new organization
   • To manually register individual devices > scan the QR code on the registration screen from a mobile device and follow the instructions
   • To bulk register multiple devices > reach out to Shift4 Venue Support (877.559.4225, venuesupport@shift4.com) or to your Enterprise Account Manager with a CSV list of device Serial Numbers
     • Note: There is an upcoming feature to allow for bulk upload of devices in Device Manager for this use case

Switching One or More Devices Between Organizations in Different Ecosystems

This use case requires a separate POS app to be installed. Please reach out to Shift4 Venue Support (877.559.4225, venuesupport@shift4.com) or to your Enterprise Account Manager for assistance.