Shift4 Venue Web POS

📋 Overview

The Virtual POS is a web-based version of the POS that allows you to place test orders to troubleshoot issues like:

• 💸 Incorrect pricing
   
• 🧾 Modifier or tax issues
   
• 🍔 Item categorization problems
   
• 🖨️ Printing issues
   

⚠️ Note: This article highlights some troubleshooting functionality, but does not represent the full capabilities of the Shift4 Venue software.

🌐 How to Access the Virtual POS

1. Open a Browser & Go to:

https://[yourinstance]-pos.ordernext.com/

🔁 Replace [yourinstance] with your actual org’s instance name. 
📧 Don’t know it? Contact venuesupport@shift4.com

2. Register the Device

If prompted:

• Scan the QR code with your phone’s camera
   
• Log in using your Canopy credentials

3. Select the Correct Organization & Venue

• For multi-venue properties, contact support if unsure which to select.

4. Complete Initial Setup

If this is your first time, you’ll need to configure the Virtual POS:

✅ Done! You’ll now be prompted to enter your PIN to log in.
 

🔐 Need your PIN? 
Go to Canopy 2.0 → Settings → POS Accounts to retrieve it.

🔁 How to Change Menus or Revenue Centers

1. Tap the ☰ Hamburger Menu in the top-left
    
2. Select Configuration
    
3. Enter your PIN, then select Configuration again
    

⚠️ Manager PIN Required: 
Make sure your account is set to Manager for configuration access.

4. Choose the desired Revenue Center or Menu
    
   • 🛑 Revenue Centers without POS Menus (like kiosks or mobile ordering) will not appear
      
5. For Receipt Printer, choose None
    
6. Click Next → Done
    

📍 Verify the active menu or revenue center at the top of the screen above the PIN entry field.

🛒 How to Place Orders
 

➕ Add Items

• Tap any item tile to add it to the cart
   
• Cart total will update automatically
   

🍔 Modify Items

• Items with modifiers will open a detail panel
   
• Select required/optional modifiers → click Update
   

🔢 Adjust Quantities

• Click the item in the cart → change quantity → click Update
   

❌ Remove Items

• Tap the ❌ next to the item, or click Clear Cart to remove all
   

🎟️ Apply Discounts

1. Click the ➕ icon next to Discounts
    
2. Choose a discount
    
3. Click Apply Discounts
    

💳 Complete the Order

• Choose a payment method in the bottom left:
   
  • Tenders and Cash work in Virtual POS
     
• 🔒 Card payments are not supported, as this environment is not connected to a card reader
   

📄 After Payment

• You’ll see an order summary with an order number
   
• 🔍 To locate this order in Canopy 2.0:
   
  • Go to Orders → All Orders
     
  • Search using the order number