Prepare and Test PAX Devices in Shift4 Venue

Description: Use this guide to fully prepare and test PAX devices (A930, E700, Q20L) before event deployment. It walks you through inspecting hardware, verifying connectivity, and confirming software functionality to help prevent on-site issues and ensure devices are ready for smooth operation during live use.

Begin with a physical and functional inspection to identify hardware or connectivity issues early.

Quick Links

• Unbox and Charge Devices
• Check A930 Hardware
• Verify A930 Functions
• Check E700 and Q20L Hardware
• Verify E700 and Q20L Functions
• Troubleshoot Common Issues

Unbox and Charge Devices

1. Plug in each device with the supplied charger.
2. Wait 15–20 minutes if a device does not power on immediately.
3. Inspect for visible physical issues during unboxing.

Check A930 Hardware

1. Remove back cover to verify battery and SIM card are securely connected.
2. Check SIM card for damage and confirm it’s locked in place.
3. Inspect printer paper cover and rollers. Ensure paper feeds correctly.
4. Test all buttons: Power, Volume, Home, Back, Task.

Note: Run a receipt print or reprint to test printer functionality.

Verify A930 Functions

1. Check Cellular:
   • Open Settings → check SIM card status.
   • Enable cellular data if prompted.
2. Check WiFi:
   • Open Settings → WLAN → Connect to network.
3. BroadPOS Setup:
   • Open BroadPOS and agree to Terms and Conditions.
   • Run test transaction: Sale → enter $0.01 → Confirm → pay with card.
   • Void transaction: Func → History → enter date password (MMDDYYYY) → select and void.
4. Verify Shift4 Venue app is installed and registered.

Check E700 and Q20L Hardware

1. Remove rubber foot to access battery connector. Confirm it’s secure.
2. Test Power and Volume buttons.
3. Open receipt paper lid and verify paper is seated correctly.
4. Test print function with a transaction or test print.

Note: No physical checks are needed on Q20L.

Verify E700 and Q20L Functions

1. USB Tethering:
   • E700 → Settings → More → Tethering & Portable Hotspot → Enable USB Tethering.
2. Ethernet Connection:
   • Confirm cable is plugged into LAN port.
   • Look for green (solid) and yellow (flashing) lights.
   • Open Settings → Ethernet → Enable if off.
3. WiFi Alternative:
   • Open Settings → Wi-Fi → connect to network.
4. Run Test Transaction:
   • Open Shift4 Venue app.
   • Ring up test or low-cost item.
   • Complete transaction on Q20L.

Fix Display Issues:
Settings → Display → Display Size → set to smallest if “Done” button is not visible.

Troubleshoot Common Issues

Network Won’t Connect

• Reboot device.
• A930: Check Cellular or WLAN settings.
• E700: Check Ethernet or Wi-Fi settings, test cable, reboot.

Red Battery Icon

• Reconnect battery. Charge for 20 minutes. Swap battery if needed.

PED Tamper Error

• Device must be returned to Shift4.

Constant Rebooting

• Check battery connector.
• Attempt firmware update via PAXStore.

Declining Transactions

• Check for P2PE or AuthToken errors.
• Regenerate and push new token if authorized, or contact Shift4 Support.

SIGSEGV Error (Q20L)

• Select Cancel to reboot.

Physical Damage

• Log damage and serial number. Return non-usable devices.