Food & Beverage (Archive)

Manage food & beverage stands, items, and orders

Setting up a Menu in Canopy

  • Canopy Training Webinar. Promoted article

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  • Discounts & Promotions Training Webinar. Promoted article

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  • Canopy Training Webinar Video. Promoted article

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  • Creating a New Location

    This article will take you through creating a new Location for your venue in Canopy. You can edit these settings once...

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  • Canopy Configuration Checklist

    Canopy Steps Completed  Notes/Questions Create RVCs if not already created in location management   ...

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  • How to Add Reporting IDs for Menus

    How to Add Reporting IDs for Menus   This article will explain how to add reporting IDs for menus in Canopy.   Step ...

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See all 25 articles

F&B Locations

  • Amazon Just Walk Out Revenue Center Setup

    Amazon Just Walk Out (JWO) is an autonomous retail solution that supports VenueNext's mobile wallet QR code for locat...

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  • Zippin Revenue Center Setup

    Zippin is an autonomous retail provider that supports VenueNext's mobile wallet QR code for location entry, discounts...

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  • F&B Locations - Enabling tipping for specific locations.

    1. Open Canopy 2. Go to F&B > Locations 3. Click on the Service Type to access the menu settings. 4. Confirm you are ...

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  • F&B/ Merchandise Location Filtering

    Fans now have the ability to filter the list of F&B or Merchandise locations/ revenue centers so that they can see wh...

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  • How to Delete an Item from a Menu

    How to Delete an Item from a Menu   This article will go through the steps to delete an item from a specific menu.  ...

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  • Duplicating Existing Menus for New Service Types

    Duplicating Existing Menus for New Service Types   The following article will walk you through duplicating an existin...

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See all 10 articles

Service Types

  • Creating a POS Menu

    Creating a POS Menu   This document will detail the process to setup and configure a POS Menu   Step 1: Begin by navi...

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  • How to Create an Express Pickup Location

    How to Create and Express Pickup Menu   This article will walk through the steps to create an Express location in Ca...

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  • How to Create a QuickPay Location

    How to Create a QuickPay Location This article will walk through the steps to create a QuickPay location in Canopy. ...

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  • Creating an In-Seat Delivery Location

    Creating an In-Seat Delivery Location   This document will detail the process to setup and configure an In-Seat Deliv...

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  • Creating a POS Menu

    Creating a POS Menu   This document will detail the process to setup and configure a POS Menu     Step 1:   Navigate ...

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Order Cards

  • Kiosk Order Cards

      Kiosk Order Cards   Give your guests a personalized message at each location. Here is how to update the order car...

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  • In-Seat Delivery Order Cards

      In-Seat Delivery Order Cards   Give your guests a personalized message at each location. Here is how to update th...

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  • Express Pick Up Order Cards

      Express Pick Up Order Cards   Give your guests a personalized message at each location. Here is how to update the...

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  • POS Order Cards

      POS Order Cards   Give your guests a personalized message at each location. Here is how to update the order cards...

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Global F&B Items

  • Auto-Advance Orders Promoted article

    Operators can now define specific Global Items as Auto-Advance. When an order only contains Auto-Advance Global Items...

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  • Modifier Selection Options

    There are 3 different modifier selection options that are supported.  Radio buttons (single select) Checkboxes (mult...

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  • How To Add Descriptions to Items

      The following article will walk you through how to add descriptions to Global Menu items and update item names   St...

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  • Adding Images to Global Items

    Adding Images to Global Items This document will teach you how to add images for individual global items   Step 1: G...

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  • Creating Items in Canopy

    Creating Items in Canopy   Step 1: On the left side menu, hover over and select .   Step 2: Scroll to the bottom of...

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  • Creating Items with Modifiers in Canopy

    Creating Items with Modifiers in Canopy   Step 1: On the left side menu, hover over and select  Global Items.     S...

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Event Day F&B Management

  • How to Adjust Item Availability

    How to Adjust Item Visibility   If you find an item is not showing on a menu or if there is a need to turn an item of...

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  • Assigning Sections to Runners

    How to Assign a Section in the Runner App   This document outlines how to assign a runner a section in the runner app...

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  • Refunds in Canopy for F&B or Merchandise

      Refunds in Canopy for F&B or Merchandise This article will walk through the steps to refund an item in F&B or Mer...

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  • Understanding Stand Visibility

    Understanding Stand Visibility for Express/In-Seat Delivery This helpful article will walk through the steps to adjus...

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  • How to Manually Close an Open Order In Canopy

      This document will cover the process to manually close open orders   Step 1: Begin by navigating to F&B → Orders ...

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  • Business Hours/Order Ahead Hours

    Business Hours/Order Ahead Hours   This document will cover configuring Business Hours and Order Ahead Hours. Busines...

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See all 18 articles

Operational Best Practices

  • YellowDog Best Practices

    Description: This article will cover how Yellow Dog integrates into Canopy, as well as best practices for utilizing t...

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  • Mashgin User Guide

    Description: This article covers Mashgin integration within VenueNext.   The VenueNext wallet is integrated with the ...

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  • SKU Numbering Best Practices

    SKU Numbering Best Practices   SKU assignment should follow a standard of organization that follows a hierarchy of ca...

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  • How to Check Canopy for Open Orders

    How to Check Canopy for Open Orders   This article will walk through the steps to check for Open Orders in Canopy.   ...

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  • Mobile Web Image Sizing

    One high quality image is all you will need to complete the mobile experience. Mobile formats 
will also work without...

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  • Uploading a Seat Manifest

    In order to create sections, seats and service types for a venue, you must upload the seat manifest with the aisles a...

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POS Procedures

  • How to Disable or Enable the Cash Tender Button on POS

    You can configure whether to accept cash on the POS. This can be set in Canopy for your entire venue or for select re...

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  • Setting up Xpedite on an iPad

    How to set up Xpedite Please be sure to disable auto-lock on your iPad by following the steps below: Open Settings....

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Special Cases

  • Service Charges - Fixed Charge or Percentage

    Service Charges - Fixed Charge or Percentage This article will show you how to create a service charge to be added to...

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  • Creating a Beverage Delivery Location In Canopy

    This article will outline creating a Beverage Delivery location in Canopy   Step 1: Begin by navigating to F&B→Locati...

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  • MLB Ballpark Deep Linking

    VenueNext mobile ordering & wallet is integrated into the MLB Ballpark app through OrderNext web views.  When an Orde...

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  • Mobile Self Checkout

    Guest Experience Allow guests to use their phone to quickly scan item barcodes, and pay.  No hardware investment or c...

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  • Discounts & Promos

      Please know only certain customers use this feature so check with VenueNext about setting it up for your venue.   H...

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