Required EloView 4 Domains
| URL | Purpose |
|---|---|
https://secure-api.eloview.com/prod | Token API / OTA updates / OS360 warranty checks (outgoing) |
https://secure-provisioning.eloview.com/prod | Provisioning base URL (outgoing) |
https://secure-broker.eloview.com | MQTT Broker URL |
https://secure-logs.eloview.com | Upload logs / OTA builds / private content (outgoing & incoming) |
https://secure-content.eloview.com | Content icons on device |
https://secure-auth.eloview.com | OAuth login by device |
https://polaris-prod-public-ota.s3.us-west-2.amazonaws.com/systemUpdate/ | For custom OTAs |
Additional Required URLs
*.1e100.net→ Google-owned domain used by various APIs and cloud services*.us-west-2.compute.amazonaws.com→ AWS IoT Core and Lambda serviceshttps://cognito-identity.us-west-2.amazonaws.com/https://cognito-idp.us-west-2.amazonaws.com/https://polaris-promote-prod.s3.us-west-2.amazonaws.comhttps://polaris-scan-prod.s3.us-west-2.amazonaws.comeloprod.blob.core.windows.net(Azure Blob Storage)
Optional Services
TeamViewer (if required)
*.teamviewer.com
Time Synchronization (NTP)
*.pool.ntp.orgtime.android.com
Note: EloView uses
2.android.pool.ntp.orgfor NTP traffic. Full access to port 123 (UDP) is required.
Cloudflare CDN
EloView services rely on Cloudflare’s global content delivery network (CDN).
Recommendation: Always whitelist by domain name (e.g., the EloView domains listed above).
Why: Cloudflare IP addresses are dynamic and subject to change. IP whitelisting can cause unexpected service interruptions if ranges are updated.
Reference only: If your firewall requires explicit IPs, the following are currently in use:
IPv4 (sample set):104.16.60.227, 104.16.61.227, 104.16.62.227, 104.16.63.227, 104.16.64.227
IPv6 (sample set):2606:4700::6810:3ce3, 2606:4700::6810:3de3, 2606:4700::6810:3ee3, 2606:4700::6810:3fe3, 2606:4700::6810:40e3
Required Ports & Protocols
443 (HTTPS): General EloView communication
8883 (MQTT over TLS): Secure device-to-cloud communication
123 (UDP – NTP): Time synchronization
Note: EloView-enabled Android devices use WebSocket connections. Communication is always device-initiated.
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