Refunds in Canopy for F&B or Merchandise

Article author
Amber Lopez
  • Updated

From the main orders page (F&B --> F&B Orders or Merchandise Orders) select DETAILS to view the full page of order details.

 To refund line items in an order, scroll down to see the Line Items Invoice for your order.

1. Click the START REFUND Button

  • If the order is not yet closed, you can refund by line items
  • If the order is closed but the payment provider has not yet settled, you can refund the entire order but not line items
  • After the order has settled with the payment provider, you can refund line items 


You will see the line items for your order with checkboxes.

2. The button at the top refunds the entire order

3. or you can select the items you would like to refund.

4. Once the items are selected, click ISSUE REFUND at the bottom

5. If you change your mind, click the CANCEL button to the right


6. The items that are refunded will be highlighted in red and the notes to the right will say refunded.

  • The tax for those items will be refunded also.
  • The guest will receive an email that those items have been refunded.


Order description starts at the 40:02 mark of the video below

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