F&B Locations - Main Tab

Article author
Amber Lopez
  • Updated

From the left Canopy navigation, choose F&B --> F&B Locations

See the list of locations and service types. Someone with lower permissions will only see the locations they are allowed to see.

1. Search Locations

2. View Menu Sync Status: If you sync with a POS, you can check the status of your sync by clicking the green button.

3. List of Locations

4. Service Type: Click on the blue link in the service type column to adjust that location. Images, name, hours, etc.

5. Menu: Click on the blue link in the Menu column to go to the menu details for that location

6. Availability

  • Click in the right column to expand availability settingsScreen_Shot_2018-07-24_at_12.25.05_PM.png

 Pickup and Delivery have slightly different settings

7. View Menu Details: Click to go to the menu for that location

8. Availability

  • Green: Open for all orders and existing orders will be fulfilled
  • Yellow: No new orders will be taken, but existing orders will be fulfilled
  • Red: No new orders and existing orders will be canceled and refunded. Be careful about turning a menu red.

9. Crowdedness: Indicates the walk-up line length of the location. Manually adjusted.

10. Visibility determines whether the location appears in the app. This is different from availability because the location won’t appear at all in the app.

11. Wait Warning: Turned on to set guest expectations that orders are taking longer than usual. Manually turned on for Pickup and can be automated for Delivery.

12. Auto-Update Wait Time uses an algorithm to estimate the wait time for delivery. Once the algorithm is turned on, the wait times will adjust. There are 3 thresholds for the wait times

  • Wait Time in Minutes: This is the wait time that shows to guests. The time adjusts during the course of the game but will not show lower than the initial time that is set.
  • Wait Time Threshold Warning: When the wait time meets this threshold, the warning turns on to warn guests they need to wait longer than expected.
  • Wait Time Threshold Availability Off: This threshold turns off the new orders. When the time goes back down to 70% of the threshold, the location will turn on again.

13. Save: Remember to Click SAVE when a setting is updated

Screen_Shot_2018-07-24_at_12.26.31_PM.png

 

 

 

 

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