SkyTab Venue Web POS

Description:
This article explains how to access and use the Virtual POS, which is an essential tool for troubleshooting merchant issues. Orders can be placed through the Virtual POS, which can help investigate issues such as incorrect pricing, item categorization inconsistencies, modifier issues tax problems, or printing issues. 

Note: This article highlights some troubleshooting functionality, but does not represent the full capabilities of the SkyTab Venue software.

How to Access the Virtual POS

1. Open a web browser and enter the following URL:
   https://instancename-pos.ordernext.com/
   Note: Replace “instancename” with your organization’s actual instance name. If you need assistance with identifying this please contact venuesupport@shift4.com.
   
   
2. If prompted, register by scanning the displayed QR code with your phone's native camera and logging in with your Menu Manager login credentials.
   
   
3. Select the correct organization and venue. If you have a multi-venue property and you’re unsure which one to select please contact venuesupport@shift4.com.
   
   
4. If this is your first time registering the Virtual POS then you will be prompted to select a Device Type.
   1. Choose Concessions POS → Next
   2. Select a Menu → Next
   3. Select None for Receipt Printer → Done
      
      
5. Finally, you will be prompted to enter your PIN to log into the Virtual POS.
   Note: PIN codes can be retrieved from Menu Manager by navigating to Settings - POS Accounts.

How to Change Menus

1. Open the Hamburger Menu in the upper-left corner and select Configuration.
   
   
2. Enter your PIN Code and select Configuration again.
   Note: If your PIN Code does not work, then make sure your login is set to Manager so that you have elevated access. 

3. Choose the appropriate Revenue Center or Menu from the list.
   Note: Revenue Centers without POS Menus in Menu Manager (such as kiosks or mobile ordering) will not appear in this list.
   
   
4. Select Next and then Done on the Select Receipt Printer page. (Since this is a Virtual POS, select "None" for the printer.)
   
   
5. Verify the selected Revenue Center or Menu by checking the top of the page above the PIN Entry.

How to Place Orders

1. Select an item from the displayed tiles to add it to the cart. The cart total will update automatically.
   
   
2. For items with modifiers, an Item Detail panel will appear. Select the required or desired modifiers, then click Update to finalize.
   
   
3. To adjust quantities, select the item in the cart. Modify the quantity in the Item Detail panel, and select Update.
   
   
4. Remove items from the cart by selecting the X button next to the item or click Clear Cart to remove all items.
   
   
5. To apply discounts, select the Plus icon next to the Discounts button, choose the applicable discount, and click Apply Discounts.
   
   
6. Choose a payment option from the bottom-left corner to complete the order. Tenders and Cash will work on the Virtual POS and report to DataNow.
   Note: The Virtual POS does not support full card payment testing as it isn’t connected to a card reader.
   
   
7. After completing payment, an order summary will display along with an order number. To locate this order in Menu Manager, navigate to Orders > All Orders and enter the order number in the search box.