SMS Receipts

We are excited to introduce a new feature that allows our clients to enable SMS receipt sending through the Quick Service POS. This feature can be easily configured in Canopy 2.0 under Settings > Venue Settings.

Below are the two configurations available:

1. Enable POS SMS Receipts

• When this setting is enabled, an SMS Receipt button will appear on the POS receipt screens.

2. SMS Receipt Message

• This setting determines the receipt message sent via SMS to guests when the “Enable SMS Receipts” setting is enabled. The following placeholders must be included to display specific information:
  • #{receipt_uri}: Displays the order URL.
  • #{order_number}: Displays the order number (optional).
  • #{location_name}: Displays the Revenue Center name (optional).

Sample Messages:

1. Thank you for ordering from #{location_name}! You can find the receipt for order ##{order_number} here: #{receipt_uri}.
2. Your receipt for order ##{order_number} at #{location_name} is located here: #{receipt_uri}. Enjoy the game!
3. Thank you for ordering. Your receipt is located here: #{receipt_uri}.

When the SMS receipt is sent to the guest, the #{receipt_uri} tag will be automatically converted to a mobile ordering receipt URL specific to the guest’s order.

Button Display Locations:

• When your POS device is currently on the Concessions POS mode, the SMS Receipt button will display on the main device receipt screen. 
• When your POS device is currently on the Customer Facing Display POS mode, the SMS Receipt button will display on the Customer Facing Display (CFD) device receipt screen. 

Troubleshooting:

• Issue: The SMS Receipt button is not appearing on the devices.
  • After changing the venue setting, it may take up to 10 minutes to reflect on devices. Clicking the "Sync Network Data" button on your device may be required to properly fetch the changes.
  • The SMS Receipt button is not supported on the original Full Service POS.
• Issue: The order URL in the SMS receipt message is not valid or fails to load when clicked.
  • This is most likely due to the URL for your mobile ordering site and POS not matching. Please reach out to VenueNext Support to make a quick configuration change.
• Issue: The SMS message is not being sent to an international guest.
  • Unfortunately, we do not currently support international phone numbers, but we do plan to support them in the near future. 

If you would like additional assistance, please reach out to us at help@venuenext.com.