Converting A77 and A920 Devices from Appetize to VenueNext

Description: Learn how to convert A77 and A920 devices from Appetize to VenueNext.

1. Uninstall existing Appetize software.
   • Log into the Pax store and select the device from the list of available terminals.
   • Make sure the target device is online.
   • Select App & Firmware to view the list of applications currently installed on the device.
     
     
     
   • Uninstall Appetize software from device:
     • Delete the Active Enterprise application and the Elavon application by clicking on the yellow trash can to the far right of the application listing. After clicking on the trash can, the application will be removed from the device.
       
       
       
       
2. Key Push
   • Log into the Pax store and select the device from the list of available terminals.
   • Make sure the target device is online.
   • Select Push Task.
     
     
     
   • Select RKI.
     
     
     
   • Select Push RKI.
     
     
     
   • Select the hamburger menu to display the injection key.
     
     
     
   • Select the key: Appetize_Shift4_TSYS_PIN_Slot1_Data_Slot and select OK.
     
     
     
   • On the following screen, verify the correct key is selected and select OK.
   • Select Activate in the right corner to begin the key push (this process may take up to 5 minutes - make sure that the device is online and has a stable internet connection. "RKI PUSH Received" will briefly display on the screen of the device.)
   • Refresh the browser to verify that the push was accepted and Step 4 "Completed" is highlighted.
     
     
     
3. Key Verification
   • Locate and open the PaxInject application on the home screen of the device.
     
     
     
   • Select US INJECTION.
     
     
     
   • Enter the password: 729465328
     
     
     
     
   • Select Status
     
     
     
   • Verify that the keys have been loaded successfully - the keys should appear as they do below. If you do not see these keys listed, please repeat the key injection process above and re-check. If the key injection fails, please contact the support desk for assistance.
     
     
     
4. Push Template (Parameters used to process credit card transactions)
   • Log into the Pax store and select the device from the list of available terminals.
   • Make sure the target device is online.
   • Select Push Task.
     
     
     
   • Select App.
     
     
     
   • Select Push App.
     
     
     
   • Select Push Template.
   • Select the Checkbox that matches the type of device you are setting up (step 2 of image below).
     Select OK (step 3 of image below)
     
     
     
   • On the Edit Parameter screen, select SHIFT4.
     
     
     
   • Enter the Access Token information exactly as provided by your Shift4 representative. You may copy and paste the token from another document. Do not change any other parameters unless requested to do so by a Shift4 representative. Changing other parameters may cause processing errors.
     
     
     
   • On the following screen, select Activate on the bottom right to begin the template push to the device. The template push may take up to 5 minutes. Once complete, the Shift4 P2PE application will appear on the device home screen.
     
     
     
5. Push VenueNext Application
   • Log into the Pax store and select the device from the list of available terminals.
   • Make sure the target device is online.
   • Select Push Task.
     
     
     
   • Select App.
     
     
     
   • Select Push App.
     
     
     
   • Select App (step 1 of image below)
   • Select the Checkbox that matches the VenueNext version you'll be installing. You should only have one version available. In this instance that there are multiple versions, a Shift4 representative will let you know which version to install. (step 2 of image below).
   • Select OK (step 3 of image below).
     
     
     
   • On the following screen, select Activate on the bottom right to begin the template push to the device. The template push may take up to 5 minutes. Once complete, the VN POS application will appear on the device home screen.
     
     
     
6. Register the VenueNext Application to the venue
   • Open the VenueNext Application on the device and scan the QR code with a cell phone camera to open the Canopy website.
     
     
     
   • Enter the Canopy credentials to access the system.
     
     
     
   • Select the Organization and then the Venue from the drop down menu.
     
     
     
   • After making the selections, select Register on the screen to register the device to the instance of VenueNext. It may take 2-3 for the device to register after completing these steps. Once registered, the VenueNext application will open and show the available configurations for that venue.