PAX L1400 WITH A3700 CUSTOMER-FACING DISPLAY SETUP GUIDE

Article author
Edward Andrews
  • Updated

Description: This guide will cover the setup and connection of the PAX A3700 Customer-Facing Display (CFD) to the PAX L1400 Workstation as well as some basic troubleshooting steps. 

Click here to jump to Extending the Display With a USB Cable

 

CONNECTING THE A3700 CUSTOMER-FACING DISPLAY  

1. Power on the A3700 by holding down the power button at the bottom-right of the display. 

• If you see a Power Plug symbol, then the display is not charging and needs to be reseated (removed and replaced)

2. The A3700 receives power and network when docked via the pogo pins on the back of the L1400 dock. Once   the A3700 is successfully connected to the dock, you should hear a tone and see an Ethernet Pogo symbol in   the top-right corner of the CFD.  

 • If you do not see the Ethernet Pogo symbol, verify that the L1400 has a network connection. If it does,   then reseat (remove and replace) the CFD

3. After verifying that the network is connected, move on to Android Settings

4. Android Settings may ask for a password upon startup. The default password is pax9876@@

• After the A3700 CFD connects to the network, it will remove the password prompt. 

5. The following settings should be applied to both the L1400 (Cashier-Facing Display) and the A3700  (Customer-Facing Display.) 

ANDROID SETTINGS VALUE
Security > Screen Lock None
Display > Screen Timeout Never
Display > Display Size

Small

Display > Font Size Small
Display > Max Brightness Max

 

Additional A3700 Android settings will be found under System > Languages & Input > Virtual Keyboard > Android Keyboard

 

ADDITIONAL A3700 ANDROID SETTINGS VALUE
Auto Correction Off
Show Correction Suggestions Off
Personalized Suggestions Off
Next Word Suggestions Off

 

6. Ensure that you to whitelist the following URL and Port on your network for the A3700 so that it can download  its encryption. 

 • URL: RKI.PAX.US 

 • PORT: 33519 

 • IP: Various 

 7. Verify that your VN POS (VenueNext) app is downloaded onto the A3700 as well as the BroadPOS Lite app.   

 • If either app is missing, open the PAX Store and wait a few minutes, if you don’t hear a chime and see your apps download, please contact help@venuenext.com

 8. Once both apps are downloaded, open the VN POS app. By default, the app will open to Please Configure  your POS. Follow the steps in the next section to sync the A3700 (Customer-Facing Display) to the L1400  (Cashier-Facing Display). 

 

SYNCING THE A3700 TO THE L1400 

 9. On the L1400 Workstation, log in to the POS with your PIN and select Menu ( ) → Configuration → Back Button   and change your menu configuration to Customer Facing Display POS → [Select your Desired Menu]. 

• If you do not see Customer Facing Display POS, please contact help@venuenext.com

10. After selecting the correct menu, you will be logged out. Sign back in and select Menu ( ) → Sync   Network Data.

 11. Look at the A3700. It should now display the menu name that you’re on. 

 • If it does not, then reseat (remove and replace) the CFD and Sync Network Data again. 

• If the CFD still doesn’t show the menu and still says Please Configure POS then please contact   help@venuenext.com

This concludes the setup and connection of the A3700 (Customer-Facing Display). It is recommended that to run a test sale after all steps are completed. If you run into any issues or errors, please contact help@venuenext.com

 

EXTENDING THE DISPLAY WITH A USB CABLE 

The A3700 CFD ships with a USB-C to USB-C cable in the box as well as a power brick. 

 • The USB-C cable can be used to extend the display further to the customer where it cannot be easily   reached. This can be useful if you have large countertops or counters at a different level. 

• In order to connect the USB-C cable to the L1400’s Power Puck/Hub, you will need to acquire a   USB-C to USB-A adapter (provided by VenueNext). 

 

To install the USB-C cable: 

1. Attach one end of the angled USB-C cable to the A3700 Customer-Facing Display.

2. Attach the other end of the angled USB-C cable to the USB-C to USB-A adapter. 

Note: The A3700 cannot be connected directly to the L1400 via USB-C to USB-C because the Ethernet   connection will be disconnected anytime a reboot occurs. 

3. Attach the USB-C to the USB-A adapter on the hub. 

4. Verify that the setup is working by following the same connection confirmation instructions listed earlier for docking. 

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