TicketMaster Loaded Tickets

Article author
Edward Andrews
  • Updated

Description: VenueNext is a TicketMaster certified Loaded Tickets provider.  Teams may offer “Loaded Tickets” i.e. tickets bundled with virtual currency, that can be applied towards purchases at the point-of-sale and towards mobile orders.  Once activated, a “Load Tickets” button is displayed on the Wallet home screen allowing users to claim the value of their tickets and add the Virtual Currency to their wallet:

 

LoadedTicketsUI.gif

Users can also load tickets that are in their possession, but not on their account, by entering the ticket number – e.g. a PDF ticket from a group sale

2023-06-08

 

User Experience Details

  • Tickets are eligible to be loaded 60 minutes prior to the Access Control Start Time
  • Users may select which tickets to load if multiple tickets are on the account for that event – e.g. they intend on transferring tickets or have distributed some printed PDF tickets
  • Once the ticket value is loaded it may not be loaded by another person.  Disclaimers that require confirmation will alert the user that loaded ticket value is non-transferrable and should not be loaded if the ticket will ultimately be transferred
  • Unused funds from loaded tickets expire at 3am the day following the event

Note About Doubleheaders

  • If a fan possesses loaded tickets for both games they will initially only see tickets for the first event.  When the next event is eligible to load (60 minutes prior to the Access Control Start Time) then those tickets are shown. 

Note About “Stolen” Loaded Tickets

  • If a loaded ticket is reported stolen, the VenueNext Loyalty app may be used by an administrator to credit the rightful owner of the ticket.  Data would also show who loaded the "stolen" ticket and if desired an administrator can deduct that user's virtual currency
  • This same administrative workflow can be applied if a Loaded Ticket number is “guessed” and manually loaded.  However, someone has a 4.7 x 10^19 chance of correctly guessing a twelve character Ticketmaster ticket ID

 

Enabling TicketMaster Loaded Tickets

  • Contact your VenueNext account manager to enable TicketMaster Loaded Tickets for your team.  
  • Contact your TicketMaster representative about setting up the TicketMaster Loaded Value Barcode feed.

SKU Loaded Tickets

  • Tickets can be loaded with a specific affiliation, which will grant the user a specific promotion that can be limited by location, the number of uses, or which item SKUs are eligible for the promotion.
  • The user will get a discount affiliation for each of the loaded tickets on their account. 
  • The discount affiliation will only be eligible on the user’s account on the day of the event and will be removed after the event.

Enabling SKU Loaded Tickets

  • Contact your VenueNext account manager to create affiliations for the promotions.
  • Contact your TicketMaster account rep to set up added value tickets.  To configure SKU loaded tickets you must configure the “export_type” to match the affiliations set up in VenueNext.
  • Create a promotion, and limit the promotion to only users who have a specific affiliation.

Ticketmaster API Access:

To proceed, please provide approval for Ticketmaster to grant VenueNext access to Added Value by sending to nexus_Help@ticketmaster.com an email with the following message:

"[Client Contact Name], [Client Contact Position, at [Client name] I hereby approve Ticketmaster to provide access for Ticketmaster Nexus Partner [Nexus Partner Name] to the [Client’s Name]’s Archtics Database in order for [Nexus Partner Name] to access fan, ticket, event, and any added-value information in the database. The [Client Name]’s Archtics database name/DSN is [name] and site ID is [name].  I also understand that this integration will be kept active until myself or someone else from [Client Name] email the Ticketmaster integration team to deactivate the integrations.  Please let me know if any questions.  Thank you, [Name] [Date].”  For next steps, I have included the appropriate contacts from the [Nexus Partner Name] and my local Ticketmaster support staff in this email."

Please copy your VenueNext/Shift4 Account Manager on the email, as well as your local Ticketmaster representative

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