Set Up Network Requirements in Shift4 Venue

Description: This guide details the Ethernet, WiFi, and Cellular connectivity requirements for deploying Shift4 Venue. Following these standards ensures reliable communication between devices and uninterrupted service functionality. Use this guide in conjunction with Configure Network Exceptions to Ensure Connectivity in Shift4 Venue.

Ethernet Requirements

Connection Speed

• We recommend internet speeds of 10Mbps Down and 5 Mbps Up per device to properly operate your POS system.

• Best Practice: Use Gigabit switches with Cat6 cables.

• Dummy switches: Must support at least 100 Mbps.

• Elo devices: Confirm with your IT team whether dummy switches are permitted on your network.

• The Q25 accesses the Elo device via a dummy switch.

Number of Ports Per Terminal

• Most devices require one port only (they include a built-in hub).

• Elo Kiosks and L1400s (with Q25): External card readers require their own IP address. These devices connect via a provided unmanaged switch.

  • If unmanaged switches are not allowed on your network, you must use a second LAN port for the Q25 to process payments.

• L1400s with A3700: The A3700 shares the internet connection via USB-C with the L1400.

Note: All ports must be verified as open and functional. Shift4 does not tone ports or troubleshoot port/network issues. This is the responsibility of the customer’s IT team.

IP Addressing

• E700s and Q20 Card Readers: Use DHCP.

• Elo Kiosks and L1400s: Can use DHCP.

• Attached card readers (except A3700) require:

  • A static IP, or

  • A reserved IP via MAC address in DHCP.

Note: Use reserved IPs to simplify device swaps—just update the MAC address.
Important: Static IP changes must be made both on the device and in Canopy 2.0 > Devices.

WiFi Requirements

VLAN Configuration

• Ethernet and WiFi should be on the same VLAN.

• Preferably use a dedicated POS VLAN.

• Devices that need to communicate (e.g., kiosks and card readers, Xpedite and remote printers) must be on the same subnet.

  • If multiple IP ranges are used, ensure the subnet allows inter-range communication.

Security

• WiFi must use WPA2 encryption to maintain PCI compliance.

• Open WiFi is not supported—handheld devices will not function on unencrypted networks.

Coverage and Stability

• Test WiFi strength at each stand to confirm reliable signal.

• If using shared or open WiFi:

  • Verify network speed remains stable during events.

  • Shared bandwidth can result in device lag or delayed transactions.

Cellular Requirements

Supported Carriers

• Supported carriers are T-Mobile and AT&T only.

• If using your own SIM cards, you must install and configure them in the A800s.

Cellular Network Volume

• Like WiFi, cellular bandwidth may degrade during high-traffic events.

• Lack of signal boosters may cause:

  • Slower device performance

  • Delayed transactions, as Shift4 Venue requires internet access