SeatGeek Loaded Tickets

Article author
Frank Conway
  • Updated

VenueNext is a certified Loaded Tickets provider for SeatGeek.  Teams may offer “Loaded Tickets” i.e. tickets bundled with virtual currency, that can be applied towards purchases at the point-of-sale and towards mobile orders.  Once activated, a “Load Tickets” button is displayed on the Wallet home screen allowing users to load tickets associated with their SeatGeek account:



User Experience Details

  • Tickets are eligible to be loaded 90 minutes prior to the Event Start Time.  This offset time can be configured 
  • Users may select which tickets to load if multiple tickets are on the account for that event – e.g. they intend on transferring tickets
  • Once the ticket value is loaded it may not be loaded by another person.  Disclaimers (that require confirmation) will alert the user that loaded ticket value is non-transferrable and should not be loaded if the ticket will ultimately be transferred
  • Unused funds from loaded tickets expire at 3am the day following the event

Note About Calendar Days with Multiple Events

  • If a fan possesses loaded tickets for multiple events on the same day they will initially only see tickets for the first event.  When the next event is eligible to load (e.g. 90 minutes prior to the Event Control Start Time) then those tickets are shown. 

Note About “Stolen” Loaded Tickets

  • If a loaded ticket is reported stolen, the VenueNext Loyalty app may be used by an administrator to credit the rightful owner of the ticket.  Data would also show who loaded the "stolen" ticket and if desired an administrator can deduct that user's virtual currency
  • This same administrative workflow can be applied if a Loaded Ticket number is “guessed” and manually loaded.  However, someone has a 4.7 x 10^19 chance of correctly guessing a twelve character SeatGeek ticket ID


Enabling SeatGeek Loaded Tickets

  • Contact your VenueNext account manager to enable SeatGeek Loaded Tickets for your organization.  
  • The value of a loaded ticket is denoted on the price_type with “LV|” followed by the amount, e.g.
    • price_type = LV|20.00
  • If desired, additional content may be included in the description by adding a | character after the amount followed by the additional content, for example information for analytics purposes, e.g.
    • price_type = LV|20.00|Family Pack

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