Mobile Self Checkout

Guest Experience

Allow guests to use their phone to quickly scan item barcodes, and pay.  No hardware investment or camera installation required!

• Using the web or app, a guest will navigate to their Wallet and launch the Scan & Pay feature (i.e. the same camera they use for Rich Checkout)
• Upon scanning a barcode that matches an item in the global items catalog in Canopy, the guest will be presented the item details, where they can adjust the quantity
• If an invalid barcode is scanned an error message would appear
• On the item details, the guest can quickly "Add to Cart" and then keep scanning additional items
• When the guest is ready they can “Order Now” and pay with a credit card or virtual currency (if enabled & the guest is signed in)

Multiple Revenue Centers

• In the scenario where an item belongs to multiple revenue centers, the guest will first be prompted to select the revenue center they are at
• For the rest of their purchase, the selected revenue center will automatically be applied
• The mobile self checkout URL can optionally have a specific revenue center as a parameter so that the user is not prompted to select a revenue center (if the item scanned belongs to more than 1)
  • This enables self checkout areas to have a QR code displayed that guests can scan and not have to select a revenue center during the purchase flow
  • The URL format is team.ordernext.com/wallet/scanner/revenue_center_uuid/menu/menu_uuid
  • For example, https://example.ordernext.com/wallet/scanner/2a478abd-1840-433e-80b6-02b3a3ddf7ce/menu/418e0b9e-0420-4669-bce8-1db5ce573020 

Signed-in & Anonymous Checkout

• Scan & pay self-checkout is supported for both signed-in users and anonymous users
• Signed-in users can go to their wallet and tap scan & pay, or by going to the OrderNext instance and appending /wallet/scanner to the URL (i.e. team.ordernext.com/wallet/scanner)
• Anonymous users can go to the same URL, add a credit card, scan items, & pay
• VenueNext recommends using short URLs and/or QR codes that go to the scanner deeplink

Canopy Configuration

• When setting up a self checkout revenue center, set the service type to "SelfCheckout"
• Additionally, if the larger text & timer receipt format is needed, then select timer receipt as the format
• When setting up a global item there is a new barcode input field, which is where the barcode value for the physical items will be entered
  
  
  
  
• This applies to both F&B and Merchandise
• VeneueNext currently supports the following barcode formats
  • QR Codes
  • EAN8
  • EAN13
  • UPCA
  • UPCE
  • CODE128

Important Notes

• EAN13/ UPCA Barcode Format
  • It is important to understand what type of barcodes are on the physical items
  • I.e. EAN13 barcodes show 12 digits (i.e. 123456789012) but when scanned there is actually a leading 0 (i.e. 0123456789012)
  • For EAN13 barcodes it must be entered into Canopy with the leading 0
• Merchandise Variants
  • If a master item is set up with variants then the user will be prompted to select a variant; however, the opposite is not true
  • Variants should not be setup with barcodes for self-checkout, they should be created as their own master items for self-checkout
  • If a barcode is set up on a variant then the user will see a white half sheet modal when scanned
• iOS & Android Camera Scanning Support
  • iOS 13.4+ / 14.3+
  • Android:
    • Chrome 59+
    • Firefox 55+
    • Samsung Internet 7+
    • Opera 46+

Reporting

• Reporting on self-checkout orders is currently done by reporting on specific revenue centers
• Additional reporting enhancements coming soon

Example Barcodes

01213104 would be entered into Canopy for the following barcode.

0885906354279 would be entered into Canopy for the following barcode. Notice the leading/ hidden 0 that must be there when configured in Canopy.

0089826300402 would be entered into Canopy for the following barcode. Notice the leading/ hidden 0 that must be there when configured in Canopy.