Settings - Charges & Fees

📖 Overview

This guide walks you through setting up custom Charges & Fees in Canopy 2.0. These charges can be automatically applied to specific Revenue Centers or Menus, and once added, they will apply to every check under that menu or revenue center.

⚠️ Charges & Fees are automatically applied to orders and cannot be removed by staff during checkout.

🧾 Types of Charges & Fees

When creating a charge or fee, you'll choose from the following types:

🔹 Non-Taxable Service Charge

• Applies a flat amount or percentage to every check

• Commonly used for service or facility fees

💡 Please contact venuesupport@shift4.com for help setting up Taxable Service Charges.

🔹 Delivery Fee

• Used for mobile/table delivery flows

• Can also be configured as a flat amount or percentage

➕ Creating a Charge or Fee

1. Navigate to: yourinstance-menu.ordernext.com

2. Click the Settings App on the bottom-left sidebar in Canopy 2.0

   • If the page refreshes, click the app again to reveal the dropdown menu

3. Select Charges & Fees
   
   
   

4. Click the ➕ (Add) button in the top-right

🔧 Configuration Fields

In the Add Charge or Fee menu, fill out the following:

• Name: What guests and cashiers will see on receipts and POS

• Type: Choose Non-Taxable Service Charge or Delivery Fee

• Percentage: (Optional) Apply a % charge

• Flat Amount: (Optional) Apply a dollar amount

• Menus: Choose which Revenue Centers or Menus this fee applies to

Click SAVE when done.

🔁 Final Steps

Once saved, the charge or fee will immediately take effect. To finalize setup:

• Refresh and Sync Network Data on all POS workstations where you applied the Charge or Fee.

Your Charge or Fee is now live and operational! ✅

Need Help? We’re Here for You!

For assistance with SkyTab Venue, reach out to our support team:

• 📞 Phone: 877.559.4225
• 📧 Email: venuesupport@shift4.com

Our support team is available to help with any questions or issues you may have.

📢 System Status: Stay updated on service availability and incidents by visiting our Status Page.